Community Wins
This key metric came in at less than 1% in Q3 2024 and helps us measure how well our organization is actively monitoring our emails and not getting tricked in to allowing bad actors with access to our systems via email.
What is Phishing Click Rate?
Tier of applications formally identified during the Azure project that will be restored in less than 48 hours and have been deemed important to safety of operatoins, ability to deliver energy, or have a direct impact to customers. These applications are also replicated to East US 2.
What are vital applications?
Customer Black Hills signed this year to provide power for newest data center that will grow Cheyenne system by ~56% from current system peak by end of 2029.
Who is Meta?
Service Black Hills has successfully migrated to in 2024 that like having a super-organized friend who has a color coded binder for every request that clearly documents workflows and never loses track of anything. Delivering on our goals for automation, scalability, and customer satisfaction. What service am I?
What is ServiceNow?
Program that has improved over 70 processes, saving over 11,400 hours equating to over $740K in soft cost savings.
What is Energy Forward Quick Wins?
What key Growth area is Black Hills focused on to help generate up to 10% of our EPS and help communities by creating jobs, increasing economic activity, tax revenue, infrastructure development, and community investments
What are data centers?
Disaster recovery timings (2) that BHE now has formally documented as part of the Azure project allowing us to prioritize how we restore systems for our business. Hint - one has to do with how long systems can be down, the other has to do with the age of files that must be recovered from backup.
What are RTO and RPO?
By moving our data centers to run in Iowa, Black Hills is realizing significant cost savings for what type of cost? Hint - "In this world, nothing is certain except death and …"
What are taxes?
Solution deployed this year that enables Black Hills to systematically manage our strategic portfolio.
What is ServiceNow SPM (Strategic Portfolio Management)?
I am something we are exploring. I can take notes in your meetings. I can read your emails while you're on vacation and provide you a summary of what you missed and any action items you may have. I can help you draft an email or a communication to send to employees/customers. I can help you amplify your creativity.
What is Microsoft Co-Pilot?
Since its establishment in 2004, the PMI Sioux Empire Chapter has been a key advocate for the project management profession in the Sioux Falls area. Starting with just 49 members, the chapter has grown to 260 active members, and now serves the entire state of South Dakota. These Black Hills employees have helped expand "PMI Sioux Empire" to "PMI South Dakota Chapter".
Who are James Matkins, Jennifer Terentino, and former BHE employee Audrea Martin?
Holistic model created in 2024 used to understand WHAT we do as a company that will help us understand areas of potential investment focus across people, process, data and technology.
What is a business capability model?
New technology deployed in 2024 that enabled CFO organization to have improved visibility in to Accounts Receivable aging to help collect an additional $3M of aged receivables.
What is PowerBI?
Service Black Hills has successfully migrated to in 2024 that acts as a scalability superhero for IT departments, swooping in to deploy, manage, and secure applications and services through a global network of data centers. It’s faster than a speeding server, more powerful than a local network, and able to leap tall firewalls in a single bound. Delivering on our goals of scalability, operational excellence and transformation, what project am I?
What is Microsoft Azure?
Projects aren't just technology - processes matter too! Number of Black Hills processes unified as part of the FSO NextGen project.
What is more than 100?
ED&A recently helped identify over 225,000 customers who may be eligible to receive this, potentially increasing BHC revenue, reducing write offs and, maye most importantly, helping those in our communities who need it most.
What is Energy Assistance?
The successful Phase 1 of this project created connectivity at the speed of light by connecting miles and miles of BHC owned fiber in Wyoming supporting critical operational control communications that allows for safe and reliable electric Operations.
What is OTN or JMUX Replacement?
State in which Black Hills Energy Renewable Resources (BHERR) recently acquired and operationalized a landfill renewable natural gas production facility to help grow our non-regulated earnings and help Black Hills innovate with renewable natural gas offerings.
What is Iowa?
When completed in 2025, this project will consolidate and simplify multiple systems used to safely monitor and control our gas transmission and distribution pipelines on the same architecture used for similar systems on the electric side.
What is the Gas SCADA project?
What Black Hills location shared concerns about employee safety that led to implementing a solution that increases visibility of threats for field techs by ensuring they have the history of threats made by customers before they visit customer property?
What is Pueblo, Colorado?
What technology, deployed first in Kansas Gas in 2023, and now being deployed in Iowa, Colorado, Wyoming, Nebraska, and Arkansas, allows us to provide a much higher level of accuracy (safety and system integrity benefits) when mapping our natural gas infrastructure?
What is Real-time kinematic (RTK) positioning technology running on the LocusView data collection platform?
There is a phrase, all roads lead to Rome. This successful technology project in 2024 delivered on this idiom paving the way for improvements in user experience by reducing latency, enhancing our ability to scale and providing faster access to cloud systems.
What is SD-WAN Cloud On Ramp?
This project has been successful in recovering over $2 million on previous investments and redeploying material to new projects.
What is One Supply Network?
Legacy custom-written ETL/Data Warehouse solution used for SAIDI reporting being retired with the ADMS project to reduce our technical debt and increase our ability to provide additional capacity enhancing and supporting strategic platforms.
What is PowerOn Reporting?
To infinity and beyond... or at least to version 11. This project delivered on our goal of improving user experience through simplified authentication, standardized configuration, and better battery life.
What are Windows 11 deployment and endpoint hardware refresh using passwordless authentication (Windows hello)?