Show:
SOP
SHRINK
GEEK
SALESMANSHIP
WORLD CLASS MERCH
100
SOP stands for...
What is 'Standard Operating Procedures'
100
'Not on my shift' When a blue shirt finds a suspiscious person in the store, this code is paged on the radio immediatley to alert peers and more importantly the LP at the front desk
What is 'CODE 3'
100
A visual comparison of manufacturers warranty and Geek Squad Protection in a T format where the customers can clearly recognize the multiple advantages and benefits of GSP vs. Ltd warranty.
What is 'T BAR'
100
At the beginning of every shift, Blue Shirts review a list of items that are required to ensure they are ready for business including the appearance, prior day performance and current day focus. This is done in a systematic manner part of SELL MORE SELL BETTER SOP in our store.
What is 'Sell More Sell Better - Self Check-In'
100
During this process - Every hour, Blue Shirts walk a specific section and create contact with customers, replace products in their appropriate areas, clean and organize. Once completed they sign off on the clip board.
What is 'Media Stomp'
200
We encourage everyone to take there deserved time offs and vacations. However, following the guidelines for vacations is important and this process helps manage schedule efficiently when the expectations are met. All associates are expected to fill out this form prior to booking their time off for approval from a manager
What is RTO Request for Time Offs, must be made 3 weeks in advance
200
Not on my shift’ Walk through these areas as often as possible when travelling to specific areas of the store or on your way out of the building. Shoplifters wont want to steal from a place thats monitored closely by employees. 

These areas are called
What is 'Hot Zones'
200
This program is used religiously to schedule any in-home or home theatre installation appointment. It is also the same application that is used by the Geek Connected Home techs to review job
What is the 'GRID'
200
We use this tool to aid both the employee and customer during a sales interaction. It allows employees to document the discussion points to help the customer find all the right products and services that match their lifestyle needs.
What is 'GCG' GCG Stands for 'Getting Connected Guide'
200
Front facing accessories not only makes the section look pristine and presentable but it also allows an easy shopping experience for our customers. However, this piece of plastic is the only thing that can hold an item firmly on a peg hook.
What is ICC - Inventory Control Clips
300
Geek Squad Protection Replacement Plan Claims allows 2 forms of replacement for customers. These easy steps will help the customer initiate a claim
What is Online or Phone Online or Phone www.bestbuycanada.ca or 1-800-GeekSquad
300
‘Not on my shift’ Not only is this a great way to improve the overall customer experience in our store, it is proven that external shrink is reduced substantially when a potential shoplifter has been immediately recognized or noticed.
What is What is 10/30 rule Say Hi to all customers within 1- feet of you or 30 seconds of them entering the store/department.
300
We charge this amount to customers who would like to have a consultation form our Geek Agents prior to booking a job. The service enables our consultants to suggest the most appropriate service options upon getting a clear understand of the client's existing setup.
What is '$0'
300
The current week Geek Squad promotions are stuck on back of the clip board. Sales specialists use this to easily navigate from the GCG to the promotion sheet to educate the customer with all the possible options on services.
What is 'Flip the Clip'
300
This customer friendly way of merchandising ensures products that are displayed as demos can be easily purchased by a customer from the shelf. Almost in an alphabetical order.
What is AB Merchandising
400
The Geek Squad Protection Service Plan does not cover absolutely everything - some exclusions apply. Atlas 3 out of 5 are very important to be communicated to all customers.
What is Accidental or Intentional Damage Cosmetic damages Exposure to environment conditions Computer viruses Consumables
400
‘Not on my shift’ Honesty Pays rewards employees who take appropriate actions to reduce loss to the organization, and who report unwanted activity 
Eligible award is a minimum payment for internal and external theft in the amount of…
What is Internal Theft/Fraud: $150, or 20% of the value of recovered goods upto a max. payout of $5000 External Theft/Fraud: $25, or 10% of the value of recovered goods upto a max. payout of $5000
400
Our Geek Squad Protection Plans' offer the best solution and peace of mind to all our customers. However, its important we explain it the right way to help our customers make the most informed decision. These 4 steps are a must to present GSP in a seamless fashion
What is 4 STEPS in GSP presentation 1. Plant 2 seeds early and ofter (product seed and life style seed) 2. Introduce the manufacturer's warranty and present 2 benefits of Geek Squad Protection 3. Break it down to something tangible and relevant to the product 4. Smile, recommend and ask for the sale
400
Sell More Sell Better report showcases the amount of dollars sold per transaction to track an individuals revenue for each sale in one of its reporting columns. This is updated everyday and gathered during daily check-in’s by associates
What is 'ASP' Average Selling Price
400
This system is used to price any OB item based on the age of the product being Open Box or Clearance.
What is a 'Ratchet'
500
GSPTPFW Accidental Damage covers replacement of client’s cell phone if its damaged by intentional actions for a max 2 claims per terms, for a deductible fee of…
What is $150 or $50 The deductable varies based on the value of the phone
500
‘Not on my shift' This acronym is the guiding principle for a great shrink culture. Following all of these key elements will reduce shrink and improve customer experience 'GBOT' Stands for...
What is GM Impact (Hiring, shrink in interviews) Barometer Management (Know the score, stomps etc.) Over Budget Plan Talk Shrink (LP Alerts Honesty Pays)
500
The 4 key elements are key while presenting ultimate setup to customers. Breaking these down and explaining the value almost guarantees a sale as the customer can see the full benefits.
What is Antivirus program - $49.99 Value Performance optimization/tune-up - $99.99 Value Recovery Media Creation - $99.99 Value Data Transfer - $99.99 Value
500
Best Buy’s sales and service approach that focuses on delivering a world class experience to every customer. This acronym shows we CARE.
What is CARE Plus Contact Ask questions Recommend Encourage Smile
500
When a section does not look appealing or looks incomplete the first step would be to print this document and review which products get merchandised where.
What is a 'Planogram'