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Operations Elements

100

List the 3 Operations Elements

Inputs

Processes

Outputs

200

Define Inputs

The resources used in the process of production

300

Describe and Apply Processes

Processes are all the activities required to turn an input into an output. For example, the process of making a cake would include adding eggs, flour and milk, mixing these and placing them in the oven.

400

Apply the operations elements to McDonalds

Inputs: Employees, Knowledge, Time, Fryers, Registers, Buns, Meat, Fries

Process: Getting fries from freezer and placing these in the fryer for 3 minutes, asking customers what they would like to order

Output: Happy customers eating chippies

500

Distinguish between the operations system of a manufacturing v service business (at least 3 differences!)

Tangible v Intangible

Capital Intensive v Labour Intensvie

Standardised v Customised

Technology Strategies

100

List 3 technology strategies

APL

Robotics

CAD

CAM

AI

Online Services

200

Define effectiveness

The degree to which a business has achieved its stated objectives

300

Outline the benefits of using a APL

More accuracy - less human error

More time efficient - can work 24/7 and faster than humans

400

Define AI

The ability of a computer to do tasks usually done by humans (for example Google)

500

Describe the Technology Strategies in use at Yakult

• Computer Aided     Manufacturing (CAM): Central control panel which instructs machinery, this     automation makes things more efficient
• Automated Production     Line: Multiple steps along a conveyer belt that each bottle goes through     to become a finished product
• Robotic Arm: Use to place bottles on pallets once packed

Quality Strategies

100

List 3 quality strategies

QC

QA

TQM

200

Define efficiency

How well a business uses its resources to achieve objectives

300

Outline TQM

Business wide commitment to continuous improvement, customer needs and product quality. 

- Employee empowerment

-Continuous improvement

- Customer focus

400

Compare QC & QA

Internal v External

Both time consuming

Reactive v Proactive

Both increase quality of goods or services delivered to customers

500

Describe the Quality Managements strategies in use at Yakult

• Quality Control:     Internal checking (blue bucket alongside bottle making machine to manually     check for defects every 20 minutes). Yakult being ‘blown’ off conveyer     belt for checking when under a certain weight
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• Quality Assurance: External checking – ISO9001 standards adhered to

Materials Strategies

100

List 3 Materials strategies

JIT 

MPS 

MRP

Forecasting

200

Advantages of JIT

Reduces storage costs

Reduces damage due to stock perishing or breaking

Ensure continuous flow of production

Less finance is tied up in stock

300

Define MPS

A plan that details what is to be produced and when

400

Define MRP

Developing an itemised list of all materials involved in production to meet specific orders

500

Describe the materials management strategies in use at Yakult

• Just in Time (JIT):     They only produce what will be require when it is required
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• Forecasting: Using past sales data and trends to     determine how much fermented milk will be required when

Waste Minimisation

100

List 3 'Rs' of waster minimisation

Reduce

Reuse

Recycle

200

List the 4 principles of lean management

Pull 

Flow

Takt 

Zero Defects

300

Outline 'Pull'

Production is started when a customer places an order. The customer 'pulls' at the production system with their demand. 

400

Distinguish between Reuse and Recycle

Reuse is taking something old or unwanted and finding a NEW PURPOSE for them whereas recycling is CHANGING DISCARDED MATERIALS into new products to avoid using more new resources. 

500

Describe how Yakult minimises waste

Technology used results in less time being wasted, and less human error (more precise operations) resulting in less waste