Fundamental Techniques
Flattery is from the teeth. Appreciation is from the _____
Heart
What is the golden rule?
Do unto others, as you would have them do unto you. (Treat other's how you wish to be treated).
Show ____ to other people's opinions
Respect.
Let people ____ from their mistakes.
Learn
Complain
Your ___ comes through in your voice. (Physical expression)
Smile
A drop of ____ catches more flies than a gallon of gall
Honey
Abilities wither under criticism; they blossom under _______
Encouragement
The rule that separates humans from animals. Everyone wants to feel _____
Important
People who talk only of ______. Think only of ______. (same word).
Themselves
Be _____with other's person's ideas and desires
Sympathetic
Admitting one's own _____ can help convince somebody to change their behavior.
Mistakes.
Arouse in other's an eager _____
Want
A person's ___ is the sweetest and most important sound to them. It is the same in every language.
Name
Try to see things from the other's ____ __ ____
Point of View
Before giving constructive criticism, you should give ___ first
Appraisal/Appreciation
This famous American figure said "I will speak ill of no man and speak all the good I know about everybody"
Benjamin Franklin
How can you interest people?
Talk in terms of their interests.
What is the best way to win an argument?
Avoid it.
Call attention to peoples mistakes _______
Indirectly