Policy and proceduress
In accordance with policy 1.03 a staff member must work this many major holidays out of four the major holidays include Thanksgiving day after Thanksgiving Christmas Eve and Christmas Day
What is two?
Taking a brief pause between difficult contacts can help prevent this.
What is compassion fatigue?
This platform represented by a green background with a white R is used for keeping up to date with yearly training
What is Relias?
These individuals are available at specific times throughout the shift to assist for difficult interactions, debriefing and making final decisions about additional intervention
What is clinical on call?
Everyone receives this intervention if consent is given regardless of level of risk
What is a safety plan?
In accordance with policy 1.02 during an 8-hour shift staff are given two 15 minute paid and one 30 minute unpaid of these the 30 minute increment must be taken before the 5th hour of the shift
What are breaks and lunches
This type of support allows crisis workers to process challenging calls with on call support
What is a debrief?
This platform is used exclusively for chat and text specialist and is interaction and documentation wrapped into one
What is UP?
These individuals conduct operational meetings and can help with policy and procedure concerns as well as workflow concerns
What are program managers?
This is an intervention offered to individuals who exhibit one of the following criteria
1 suicidal ideation within the past 72 hours
2. Homicidal ideation within the past 72 hours
3.If it is a third party interaction
4. If the individual is exhibiting possible signs of psychosis
What is follow up?
Policy 1.08 deals with, This action which should always be completed after a crisis interaction to ensure accurate records and continuity of care.
What is documentation?
This app is provided by Centerstone free of charge and has exercises such as mindfulness and meditation
What is the calm app?
This platform serves as an extension of our primary meeting platform and is used both by chat and Text specialists and Crisis Care Consultants but in different capacities although both teams use it for PD CPS and APS calls
What is zoom contact center.?
These individuals are often shift with crisis Care Consultants and chat specialists to provide in the moment support with questions, engage the team with self care tips and providing daily huddles to ensure we are kept up to date
What are shift leads?
This is an external support based on location that can be offered to individuals if safety planning is not enough support and action to harm oneself has not been taken
What is mobile crisis response?
In accordance with policy 1.09 each staff member on the Illinois team will receive minimum two of these per month on random interactions to ensure individuals are receiving quality and consistent support through 988
What is an audit ?
This is something that is provided by a member of the on call clinical team as needed in addition to mandatory breaks and lunches to allow staff members to unwind and decompress after difficult interactions if needed
What are self care breaks?
This platform used for call center documentation and for all teams to submit To Do's
What is Avatar?
When Tech issues arise that are preventing you from performing your job functions effectively also known as a work stoppage these individuals are who you contact
What is the IT Help Desk?
This intervention can be done if an individual has already taken action to harm themselves and is willing to seek support and provides consent for said intervention
What is voluntary emergency response?
Policy 1.16 covers these additional guidelines which must be followed in addition to Centerstone policy this document must be signed on a bi-annual basis and compliance will be monitored within audits
What is the code of ethics?
This is something that will look different for every individual it is things that we do to manage our own emotions to provide the best care to the individuals we interact with
What is a self-care routine?
This is a multipage OneNote document for all crisis staff to assist callers and chatters with locating additional support
What is the crisis resource database?
When needing assistance with accommodations medical leave payroll or major life events that affect benefits contact these individuals
What is HR?
This intervention is a last resort and is only used when an individual has already taken action to harm themselves and refuses to seek care or the individual remains at imminent risk despite least restrictive efforts
This intervention also requires a to-do sent to your clinical supervisor
What is involuntary emergency response?