The Support We Give
What are the 3 ways a client can reach out to 988?
Phone call, Text, Chat!
What are the two required Life Line questions?
1. Have you had any thoughts of suicide today or recently?
2. Have you taken any action to harm yourself today?
What two colors are suggested to be worn to celebrate 988 day?
Purple and Teal!
Approx. How many calls were answered in 988's first year?
In what two states does Protocall answer the Local Line for 988?
New Mexico and New Hampshire
What are the 3 types of 988 follow-ups we offer clients?
OBC, OBT, Compassionate care!
What's a unique difference in offering OBC/OBT in 988 from other accounts?
Offering a 2nd outreach called Compassionate care follow up
Before the name "988 Life Line" was recognized, what name did we used to call it?
National Suicide Prevention Lifeline (NSPL)
How Many 988 Lines total do we currently support in the Chext Scope?
10!
What is our role?
Assess, Stabilize, Refer
In Chext, what Demos do we attempt to gather/confirm?
1. Full name
2. Phone number (Brownie points for saying to Confirm whether it is okay to leave a voicemail, and if the number they are using is theirs.)
3. Date of birth (or age)
4. County of residence (or ZIP code)
When is World Suicide Prevention Day?
September 10!
Before "9-8-8" was known nationwide, what number did clients used to have to call? *hint its still in use*
1-800-273-8255 (TALK)
What three Lines can clients choose to join when reaching out to 988?
Us/Local, Spanish lifeline, and Veterans Lifeline.
When do we offer follow up to a Client?
If there is risk of SI or HI.
What is the FIRST step in locating a Mobile Crisis Team for account 716k?
Use the US Mobile Crisis Spreadsheet to FIRST determine if we need to call a 988 Local Line
Approx. how many Crisis Centers does 988 Serve?
Over 200 local crisis centers
Source: https://988lifeline.org/about/
When did "9-8-8" become the 3-digit dialing code Nationwide?
What year did 988 partner with the Veterans Line?
What kind of help does 988 offer? *Hint it's this years 988 day theme*
Compassionate Help. Anytime. Anywhere.
What is a 988 best practice on routine LOC call/chexts, that is not a standard at Protocall for routine LOC?
Remind them of the 24/7 Availability.
Approx. How many calls, chats, & Texts has 988 answered since it was founded?
When was the National Suicide and Prevention Lifeline founded?
When did Protocall start taking 988 NBU Calls?
July 11th, 2022 (just year is okay)