Name that Package!
Locals and broadcast ONLY (and process to entering that request)
TV Basic (UCM, Offline Assistance>Downgrade to Basic)
Spectrum Voice
$25 when bundled with another line of business.
$35 as a standalone.
What are the speeds we offer?
Advantage - 100 mbps
Premier - 500 mbps
Gig - 1000mbps
2gig - 2000 mbps
How many Voice packages do we offer?
One! Spectrum Voice, with the option to upgrade to an international package.
The BEST Copilot to find our Tv Packages
What is GEN8873!
Local and Broadcast channels plus 150+networks
TV Select Signature
Internet Premier (standard rates)
$80 standalone ($90 with wifi service)
What is SIA and who can get it?
Spectrum Internet Assist, available to incoming customers, customers that have never had internet with us, and new/existing customers in NY that qualify through the Affordable Broadband Act.
How many features does our Spectrum Voice come with at no charge?
Up to 23!
Standard Rates and Fees
GEN8607
Local and Broadcast channels plus 160+ networks
TV Select Plus
Internet Gig 3.0 and Tv Choice with Entertainment View, 2 HD receivers and wifi
242.99 + tax
Who can get our Internet Advantage?
New customers, or customers adding internet for the first time!
How many countries do we get unlimited local and long distance calling in?
Eight! Found on PR139.
Eligibility Tool for SPP4
GEN9073
Package with NO local channels
TV Stream, reminder- only available for customer adding a line of tv service (Not for existing downgrades)
Gig+wifi+Tv Choice+ 2 Mobile Lines (standard bundle)
$230 (before tax and equipment)
What is the Affordable Broadband Act?
A new mandate for Internet service providers in New York State to offer low-income residents either $15/month service (25mbps) or $20/month service (200mbps). Spectrum is complying with the new broadband law by offering the discounted $15/month SIA services (50mbps) to eligible customers.
Our customer may have up to ___ voice lines with a residential account.
Two!
List of Statements to help make sure we are Acknowledging, Responding, and Moving forward with customer concerns.
Billing ARM Statements GEN8107
Local and broadcast channels plus 15 of the customer's choosing
TV Select Signature+Gig+Wifi - Base package/Premier Speed
Add ons- Voice, Entertainment view
195 base package + 25 voice + 15 Entertainment View
2 Gig internet is offered in limited areas right now, what are they?
Lexington, Kentucky and Cincinnati, Ohio!
ARM statement in building value on our Spectrum Voice
Where do we check what's within our role as a Billing Specialist?
Scope of Support! GEN6675