Standard & Custom Objects
What SF relationship allows roll up summary fields?
What is Master-Detail?
These make up leads, contacts, or person accounts?
What is a Campaign Member?
This allows you to complete repetitive tasks quickly.
Macros
These set your access level to an object
OWD
This is made up of one or more objects
Report
You can only have this many master-detail relationships on an object
Two
This standard object doesn't have a relationship with the Campaign Object
What is the Account object?
This makes sure cases get to the right person or queue.
Assignment rules
This feature allows you to share records in an org with other users who don't fit into the hierarchy.
Public Groups
This report type allows grouping by 2.
Summary Report
You can only have this many look up relationships on an object
40
This is a Sales term based on how much you spend vs. what you get back.
Return on Investment
This lets a user know that they successfully submitted a question or form.
Auto Response Rules
This is a feature that allows sharing records on a case by case basis in classic but not in lightning
Manual Sharing
This report is most similar to Excel
Tabular
A junction object is used in what kind of relationship?
Master-Detail
Data Categories
This is a one stop shop for looking at and answering all of your cases
Service Console
This controls record level access while this other thing controls the objects you can or can't access
Roles & Profiles
This allows you to highlight rows in a report.
Conditional highlighting
There is a numerical limit to the number of custom fields in your org.
800
How many sibling campaigns can you have?
Unlimited.
This is one of the most important things to remember about auto-response rules and assignment rules.
You can only have one active version of each but with many entries.
You should do this step before creating a custom profile.
Clone the profile.
This is the report type that Jake dislikes the most.
Joined Report