Delinquency and Auction
A tenant has this many days before receiving their first delinquency call from us.
What is 4 days?
These are the ESS goals for sales numbers.
What is 80% CPP NR, $17.00CPP NR $ per Policy, 80% Easy Pay, $17.00Merch?
This initial call in the process should be made within the first 15 minutes
What is the Day 1 call?
A facility in an area with a high number of college students should likely have more of these types of units.
What are smaller units (like 5x5 or 5x10)?
This daily ritual ensures the safety of the units as well as the cleanliness of the property
What is a Lock Check?
We send a list of our auction names to these very helpful individuals.
Who are the auction captains?
PCAPT stands for this.
What is Price, Coverage, Admin, Promotion, Total?
The name of this practice comes from the number of attempts and the number of days it may take to get the customer on the phone
What is 3-in-3?
The main purpose of merging units is to control inventory based on this economic principle.
What is supply and demand?
If you have this much cash, you need to make a bank run TODAY!
What is $1,000?
You send this type of mail for Notice of Liens.
What is certified mail?
This is the total number of steps in the Walk-in sales process.
What is 8?
This is the goal of every opportunity call
What is to get the rental and sign the lease?
This two-word term describes the process of virtually combining multiple units into a single space.
What are merging units?
You will need documents such as Letters of Testamentary or Executer of the Estate if you are notified that a tenant is THIS
What is Deceased?
Texas requires us to publish an ad with public sale notice. How many days does this ad need to be posted?
What is 10 days?
.True or False When finding the best unit for the customer, we always take them to first Floor with the ISR Rate.
What is false? First floor with SR Rate
This is the total number of calls in which we try to contact our new opportunities
What is 6?
Optimizing a facility's unit mix is a crucial strategy for maximizing this key business metric.
What is revenue?
Looking for a vendor? Check out this designated site that not only has info about your store, but every store!
What is the HUB?
When a customer gets a late fee and an overlock on the unit, they are on THIS step of the foreclosure process.
What is step 3?
A customer is Storing Boxes and a Mattress; Give me 5 Questions you would ask a customer to Assess their needs.
Answer will vary -- Questions related to boxes and mattress
Good opportunity notes should include the answer to these questions
Why do they need storage? What are they storing? When do they need it? Why aren't they renting today?
This report is used to highlight a unit mix problem by showing which unit sizes are highly occupied and which are not.
What is the Unit Type Report?
These groups are designed to bring encouragement, support and even swag for Extra Space Employees and include a Women's and an LGBTQ+ group?
What is an ERG? (Employee Resource Group)