Client Services
This federal guideline determines whether a client qualifies for LSC-funding legal assistance.
What is the Federal Poverty Level (FPL)?
Activities designed to inform the public about available legal help are known as this.
What is outreach?
Working together toward shared goals rather than individual success is called this.
What is teamwork?
Maintaining ALSC’s ability to meet its obligations today and in the future is known as this.
When all departments work toward the same goals and priorities, the organization is said to be this.
What is aligned?
LSC generally limits services to clients whose income does not exceed this percentage of the FPL.
What is 125% of the Federal Poverty Level?
LSC encourages outreach plans to be guided by this assessment of local legal needs.
What is a legal needs assessment?
A unified team succeeds when everyone understands and supports this organizational purpose
What is the mission?
A financial plan that outlines expected income and expenses for a period of time.
What is a budget?
Working together across functions to achieve shared outcomes is called this.
What is collaboration
All client communications must be protected under this ethical obligation.
What is confidentiality?
Allowing clients to apply for services through the internet supports this goal.
What is increased access to justice?
Celebrating team successes together strengthens this aspect of organizational culture.
What is morale?
Rules and requirements that govern how funds must be used fall under this.
What is compliance?
Open communication across levels creates this type of organizational culture.
What is transparency?
LSC grantees must provide a way for clients to report concerns through this process.
What is a grievance or appeal procedure or process?
Comparing outreach efforts to identified needs ensures alignment with this plan.
What is the strategic or outreach plan?
Sharing information clearly and timely with coworkers is effective this.
What is communication?
Being mindful of costs when planning programs supports this outcome.
What is efficient use of resources?
Understanding how your role contributes to ALSC’s goals supports this.
What is accountability?
Client cases and services are tracked in LSC using this data system.
What is the Case Service Report (CSR)?
LSC grantees must ensure engagement strategies are effective for clients with this type of need.
What is a disability (or accessibility need)?
Clear communication across offices, units, departments and roles supports this organizational goal.
What is unity or alignment?
ALSC leaders use financial reports to inform this type of decision‑making.
What is strategic decision-making?
Strong collaboration helps ALSC better serve this primary group.
Who are clients?