WFG
Commission for WFG advisors is paid to this entity, not directly to the advisor.
What is WFG Head Office?
This occurs if the periodic premium used to calculate commission is not received on the due date.
What is a First Year Commission (FYC) chargeback?
This form must be completed to request a refund for overlapping premiums when replacing an inforce policy.
What is Form 1609?
This platform allows advisors to manage contract delivery and track signing status.
What is EquiNet (Contract Delivery)?
This form confirms the client’s banking information for monthly PAD payments.
What is Form 378?
This type of commission information is not visible to WFG advisors on Equinet.
What is commission statements or amounts?
This placeholder code is used when an advisor’s contracting is not yet finalized.
What is an unallotted code (starts with 77)?
Refunds for overlapping premiums are only issued if the overlap exceeds this number of calendar days.
What is 14 calendar days?
This is the maximum time signers have to complete the eDelivery process.
What is 45 calendar days?
This form must be signed before settling the policy and is also known as the amendment form.
What is Form 251?
This is the only commission-related question CSRs may answer for WFG advisors.
What is whether commission has been released (yes/no)?
This system should be used instead of Ingenium to confirm actual commission paid for large cases.
What is FASAT (Activity Processed)?
This is the timeframe within which Form 1609 must be submitted after the new policy is issued.
What is 30 days?
This document is required to be signed if there are missed questions or underwriting forms.
What is Form 251?
This form confirms delivery of the insurance policy and may prevent settlement if not signed (non-WFG).
What is Form 1523 (E-Delivery Receipt)?
This is the only scenario where a CSR may speak with someone other than the servicing advisor or assistant.
What is if the commissioning agent calls in?
This action on a Universal Life policy can trigger a chargeback if done within the first year.
What is reducing or stopping PAD payments?
If Form 1609 is received before the new policy is issued, this team must be notified once the case is settled.
What is the Life Admin team (via New Business)?
This action resets the 45-day signing window if the contract is reissued.
What is resending the eDelivery package?
This document confirms the insured’s health status hasn’t changed and is used when a file is reopened.
What is the Health Certificate?
This type of advisor change request must be approved by WFG Head Office and can be sent via fax or email.
What is a change to the agent information on a new business application?
If an advisor has a chargeback, new commissions are paid to this party until the debt is cleared.
What is the MGA?
CSRs are instructed not to provide this when discussing internal replacements.
What are refund amounts?
This must be done if a signer declines the eDelivery package.
What is review the decline reason and reinitiate or close the case?
This form is required for business policies and must include the Business Information Number for issue.
What is Form 594?