Build Trust
Name one way you can show a client you’re listening
Nodding, eye contact, “mm-hmm,” repeating back what they said, etc.
Why shouldn’t you ask, “How can I help you today?”
It's too broad a question, assumes an unequal dynamic, sounds "salesy"
Instead, invite them to open up: "What led you to schedule this appointment?"
Why do we set goals before making a plan?
Goals guide the plan and give direction
What’s one thing a strong action plan includes?
Clear client-defined goal, specific steps, written down, progress tracked
What’s one way to check on a client’s progress?
Regular check-ins, reviewing budget, tracking debt payments
What are the two types of trust?
Credibility trust, and benevolence trust
What is the "Miracle Question"
To help clients imagine their problem solved and clarify what they really want
Example:
“Suppose tonight, while you’re asleep, a miracle happens. When you wake up tomorrow, money problems are gone. What’s the first thing you’d notice that tells you life is better?”
What does SMART stand for?
Specific, Measurable, Achievable, Realistic, Time-bound
Name one type of client resource or gap.
Skills, knowledge, time, money, support systems
What’s the goal of evaluating progress?
To see if the plan is working or if changes are needed
Why is it important to understand a client’s money values?
Values guide how they earn, spend, save, and set goals
Rephrase this into a statement: “Why is money important to you?”
"Tell me about what money means to you"
What’s the difference between “Achievable” and “Realistic”?
Achievable = possible for the client
Realistic = makes sense given their situation
Why is it better to give options than advice?
Clients take ownership when they choose, not when told what to do
Why is it important to prepare some questions before meeting a client?
It helps you understand the client’s needs better and keeps the session focused
Why is follow-through important in building trust with a client?
Clients learn you’ll do what you say, which builds confidence in you as their counselor.
What do scaling questions (1–10) help you find out?
How big the problem feels and how to improve it
Example: "On a scale of 1-10, how much does this bother you?"
What’s the difference between a goal and an action step?
A goal is the overall outcome (e.g., save $1,000). An action step is the specific task to get there (e.g., save $50 per paycheck)
What are the four steps of making an action plan?
1) Start with a goal, 2) Brainstorm strategies, 3) Identify resources/gaps, 4) Choose next steps led by client
What’s one way to show empathy in a counseling session?
Reflecting feelings, saying “That sounds tough,” or validating their experience.
Name three qualities that help a client trust you
Active listening, empathy, follow-through, honesty, being available, communication, predictability, competency
Why should you avoid leading questions?
They push your opinion instead of letting the client share theirs
Example: “Don’t you think paying off your credit card should be your top priority?”
A client can only pay their electric bill or credit card this month. They want to pay the credit card. What should you say?
Explore consequences and help them prioritize essentials (e.g., electricity for daily living)
Why should the client choose their own next steps?
Builds commitment and ownership, so they’re more likely to follow through
What is Dante's favorite drink of choice?
Celcius... duh easy points