Accepting Feedback
what is it called when someone points out what’s wrong, but in a way that feels negative, hurtful, or mean.
CRITICISM
supervisor, co-worker
what is communcation
sending a message to someone
what is situational awareness
knowing what is going on around you
on the relationship ruler, who is our closest group
Family
What is it called when someone gives feedback in a kind, respectful way — and it's meant to help the person improve.
CONSTRUCTIVE CRITICISM
what is a good way to get someone's attention
Walk up to the person, tap on shoulder or say excuse me
when we communicate there is a speaker and a _____
why is situational awareness important
safety, decision making, reduce anxiety, effective communication
on the relationship ruler, who is our least close group
STRANGERS
What type of feedback: "Hey, I noticed a couple of orders went out without napkins. No big deal, but let’s make sure we double-check the checklist next time, cool?"
CONSTRUCTIVE CRITICISM
Your boss tells you to “organize the freezer.” You’ve never done this before.
Can you please show me how to organize the freezer? I've done it before.
what are some things the speaker should do?
1. Turn your body toward the listener
2. Speak clearly- enunciate (move your mouth)
3. Speak at an appropriate speed- not too fast/not too slow
4. Speak at an appropriate volume for the situation
5. Repair any breakdowns in communication
what do you think is going on here?
he can't hear you
what is oversharing
when we tell too much personal information with people we are not close to
Which type of feedback: “Ugh, you always mess this up. Can’t you follow simple directions?”
what is first step in asking for help
determine the problem
what are some things the listener should do?
1.Body turned toward the speaker
2. Think about what the speaker is saying
3.Wait for the speaker to finish before talking
4.Ask questions if you need clarification or if you cannot understand the speaker
what did this person miss?
wet floor sign
what are some examples of green light topics (topics we can discuss with anyone)
weather, immediate environment, movies, TV
How would you respond: "Hey, just a heads-up — the cereal boxes go on the middle shelf, not the top. It’s okay, just try to remember for next time."
Thank you for reminding me. I will be sure to put them on the middle shelf next time.
you are stocking the shelves but can't reach the top shelf
Ask a co-worker or supervisor for help. "I can't reach the top shelf can you please help me."
how would you fix this communication breakdown:
Person 1: I feel sick. I think I need to go home.
Person 2: You want to talk on the phone? Sure!
say it again slower, tap it out, say it louder
write it down
gesture
what does this woman want?
your attention- maybe to order something, maybe for the check- you would look at her table for more clues
finances, health problems, relationship troubles, sensitive opinions (religion, politics)