Systems
Before and after each shift you always need to be doing this to record your work time.
What is clocking in/out
These 3 call outs are foundational and regular for every round progression during the 9Round workout
30 Seconds, Active Rest and Next Round
This is the amount charged for the 2 week challenge
39
Ensuring every client does this at the front computer will help ensure everyone's account is properly maintained along with attendance statistics and fixing irregularities.
Check In
Every trainer should use this piece of cleaning equipment to pick up the floor, at least 1x during a slower flow or before they are relieved by another trainer
Vacuum
In order to record and credit each trainer properly for sales including retail and membership spiffs, this activity is extremely important when using the ClubReady point of sale system
This activity is a great way to boost the quality a clients last 30 seconds of a round, while additionally helping to break up the monotony and provide a quick engagement point
AMP UP (Amp ups don't always mean make them go fast or kill them. Many times sit up double punch for the last 30 or hold a plank is a quality boost)
This is how a client enrolls in house or at home on the two week challenge
Location specific website
This type of activity is a great addition to help improve the quality of the workout, engage with clients, remain connected as a trainer and keeps it fun and feeling like the 30 minutes flew by
Supplemental Activity
This area of the gym needs attention to leave everyone with a sparking reflection
Mirror
What is replace the battery or take out the existing and reinstall correctly
This is the minimum number of times each client should receive personal engagement (non demonstration) with a trainer(s) during their workout.
3
Overcoming these is very typical when helping to encourage somebody to commit to a fitness regime
Objections
Doing this could be a distraction from clients needs that are on the training floor
Chatting in the lobby or distracted by phone
This may be everyone's least favorite thing to clean, but some may argue that it could be the most important thing to clean...based on some of our trainers interactions with it :)
Bathroom AKA (Porcelain Princess)
If you notice a shortage of merchandise, supplies or items needing repair this process ensures the studio will receive them in a timely manner
Updating the sticky note (Always include details)
This 'trainer tool' is best use to uplift the entire room during periods of busier client activity
Voice or room chant
These are the rewards for any new challenge member completing the 6 workout goal
100 OFF membership purchase, Free registration and assigned heart rate monitor
This is extremely important when thinking about a clients perception of the amount of attention they received vs others
Consistency
This is the mop schedule
Monday Wednesday Friday and Sunday
Using this tool during each shift increases client retention, boosts media presence in the community, aids in interaction with clients and generally showcases the 9Round community.
Social Media (Instagram and Facebook Stories)
Noticing a client doing what activity should always be a priority when training, even during busy shifts
Looking confused or Improper Technique
Related to a clients payment after completion of the required initial term, this occurs
These two things are the most important aspect when it comes to tailoring a workout to a specific clients needs...hint they both end in 'TION'
Communication and Observation
Dust