Hardware
A technician started up a computer and the power-on self-test (POST) issued a short beep. What does this indicate?
A. Motherboard problem
B. Faulty speaker
C. Normal POST
D. POST error
C. Normal POST
A network technician must allow employee computers to securely connect to the corporate network from alternate locations. What is the best method for the technician to use?
A. DMARC
B. DHCP scope
C. VPN
D. VLAN
C. VPN
For security reasons, an organization needs to ensure that its information is isolated and managed only by its employees. What cloud model should this organization adopt?
A. Public
B. Private
C. Community
D. Hybrid
B. Private
A user purchased their first smartphone and wants to download useful apps to it. What must the user do before they can use the app store?
A. Grant privileges.
B. Synchronize between multiple devices.
C. Autodiscover.
D. Configure an account.
D. Configure an account.
A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer that will automatically print on both sides of the paper. What does the technician need to look for to make the proper decision on which printer to purchase?
A. Paper handling
B. Duplex unit
C. Finisher unit
D. Input tray capacity
B. Duplex unit
A desktop technician has responded to a user whose computer is running slow. The user claims they did not do anything that would cause the computer to run slow. What should the technician do to try to determine the probable cause of the problem? (Select all that apply.)
A. Repair the problem.
B. Document the findings.
C. Conduct research.
D. Question the obvious.
C. Conduct research.
D. Question the obvious.
A network technician is upgrading a grocery store’s checkout lines with contactless payment devices. What type of wireless technology are the payment devices based on?
A. 802.11a
B. Bluetooth
C. RFID
D. NFC
D. NFC
A cloud administrator configures a cloud instance to increase its resources during times of high utilization and decrease its resources when peak utilization times end. What cloud characteristic does this represent?
A. HA
B. Scalability
C. Metered utilization
D. Rapid elasticity
D. Rapid elasticity
A user would like to take advantage of biometric technology for a quicker and more secure login to a laptop. The user discovers the laptop has no built-in technology for biometrics. What solution does the IT department offer?
A. Near-field scanner
B. USB peripheral device
C. Keyboard replacement
D. Touchpad replacement
B. USB peripheral device
An employee receives a brand-new inkjet printer. The output prints documents and photos that appear skewed. What is the correct maintenance step the employee needs to perform on the printer?
A. Print head alignment
B. Print head cleaning
C. Load roller replacement
D. Eject roller replacement
A. Print head alignment
A technician is troubleshooting a computer that will not turn on. The technician has verified that the wall socket and devices leading to the computer are working correctly. What could remain as an issue? (Select all that apply).
A. On-premises distribution circuit
B. Motherboard
C. Power supply unit
D. Power grid
B. Motherboard
C. Power supply unit
An organization located on a large piece of rural property needs to connect its office building on the north side of the property with its warehouse and shipping operation on the south side of the property. The organization decides to connect the locations using long-range fixed wireless. What frequency spectrum must the organization use to ensure that nobody else can use the same frequency band?
A. Unlicensed
B. Licensed
C. 802.11ax
D. DFS
B. Licensed
A developer wants to ensure that all the clients that use their application are always using the latest most updated version. How can the developer make sure of this?
A. Client-side virtualization
B. Server-side virtualization
C. Application virtualization
D. Container virtualization
C. Application virtualization
A warehouse user reports an issue with a laptop to the IT helpdesk. The issue is that the laptop becomes very hot after only a few minutes of use whether it is plugged in or not. The user states that laptop use is under the usual circumstances. What does IT conclude the likely problem to be?
A. Faulty AC adapter
B. Battery discharging
C. Dust and debris
D. Room temperature
C. Dust and debris
A printer support technician at a corporate office receives a call from the administrative office that the office inkjet printer is online but it is making grinding noises when attempting to print. What type of error is this?
A. Paper jam
B. Print quality issue
C. Carriage mechanism fault
D. Incorrect page orientation
C. Carriage mechanism fault
A technician is troubleshooting an issue with a computer. Although the computer is on the network, the server will not authenticate a user. What kind of problem does this indicate?
A. Disk failure
B. Inaccurate date/time
C. Cabling issues
D. Overheating
B. Inaccurate date/time
As traffic is overloading an organization’s website, the network administrator sets up another web server. What will the administrator configure to distribute traffic between the two servers?
A. NAT
B. Proxy server
C. UTM
D. Load balancer
D. Load balancer
A network technician installs virtual machines in hypervisor software that runs on a host operating system (OS). What kind of hypervisor setup is this? (Select all that apply.)
A. Type 1
B. Type 2
C. Guest OS
D. Bare metal
B. Type 2
C. Guest OS
A company uses cell phones that do not have SIM cards and can only be managed by a specific network provider. The company wants to buy 3G cell phones that have SIM cards so they can switch to any chosen provider. What network type best suits the company's needs?
A. GSM
B. CDMA
C. PRL
D. LTE
A. GSM
When an employee prints to a newly installed printer, the printed pages only have a few characters on each page. What type of error is this?
A. Print quality issue
B. Garbled print issue
C. Printer connectivity issue
D. Print spooler issue
B. Garbled print issue
A technician is upgrading the system firmware on a PC. Which of the following is the technician upgrading? (Select all that apply.)
A. System settings
B. BIOS
C. Secure boot
D. UEFI
B. BIOS
D. UEFI
An application uses Transmission Control Protocol (TCP) as it requires data to make it to the destination 100% intact. Which of the following are functions of this protocol? (Select all that apply.)
A. Uses SYN/ACK packets.
B. Uses TFTP.
C. Uses negative acknowledgment.
D. Uses FIN.
A. Uses SYN/ACK packets.
C. Uses negative acknowledgment.
D. Uses FIN.
A network technician needs to create a sandbox that has an isolated environment to analyze viruses, worms, and Trojans. What is the most appropriate environment for the technician to do this in?
A. Client-side virtualization
B. Server-side virtualization
C. Application virtualization
D. Container virtualization
A. Client-side virtualization
A user returned a new laptop to the helpdesk with complaints that the screen was too dark and that the desktop image they put on it burned into the display. What kind of display does the laptop have?
A. Touch screen
B. LED
C. TFT
D. OLED
D. OLED
A support technician at a corporate office needs to recommend a new multifunction printer for the administrative office. Since the office commonly prints and scans photos and high graphic items, the technician needs to select a multifunction printer that will meet this need. What characteristics should the technician review to choose the correct multifunction printer? (Select all that apply.)
A. Output tray capacity
B. Pages per minute (PPM)
C. Dots per inch (DPI)
D. Pixels per inch (PPI)
C. Dots per inch (DPI)
D. Pixels per inch (PPI)