Desktop, Server, and Mobile OS
Which cloud service allows users to access productivity software over a network?
A) PaaS B) IaaS C) DRaaS D) SaaS
SaaS
A server technician has a problem with servers overheating, but the HVAC system appears fine. What should the tech utilize?
A) Lifting technique B) Grounding C) Compressed air D) mGRE
C) Compressed air
Dust is drawn into the computer via ventilation holes. Over time, the dust can form a thick layer over components preventing effective heat dissipation.
A security engineer wants to learn how to code in Python but is running a Windows box. Which of the following is the easiest interpreter to set up for Windows?
A) Pypy B) Wscript C) Cscript D) CPython
D) CPython
CPython is the simplest environment to set up for Windows. When using CPython in Windows, there is a console interpreter and a windowed interpreter.
A startup computer company sells laptops and desktops with pre-installed software. What type of license is the company using in this situation?
A) Home B) Enterprise C) OEM D) Education
And Original Equipment Manufacturer OEM license means that the OS is pre-installed to a PC or laptop and is valid for that device only. The computer vendor is responsible for support.
Which is the default file system type used by the macOS?
A) NTFS B) ext4 C) APFS D) exFAFT
APFS
A helpdesk manager wants to assign tickets to the relevent support section or technician for reporting and analysis. What should the manager create?
A) SOP B) Community C) Policy D) Categories
D) Categories
Categories and subcategories group related tickets together. This is useful for assigning tickets to the relevant support section or technician and for reporting and analysis.
A user accidentally deleted the presentation they were working on for an important upcoming meeting. Where should the user go for help?
A) Backup and Restore Center B) File History C) MSRA D) NLA
B) File History
In Windows, user data backup options are implemented via the File History feature, which is accessed through Settings > Update & Security > Backup
A manager in charge of client images wants to test out new updates that do not make radical changes to windows. What should the manager most likely look for?
A) Quality update B) Feature update C) Upgrade D) Patches
A) Quality update
Quality updates do not usually make radical changes to windows though some do include new features.
Which term on the iOS is analogous to rooting on an Android device?
A) Time Machine B) Factory reset C) Jailbreaking D) Chmoding
Jailbreaking
If the change is normal or minor, approval might be granted by a supervisor or department manager. Major changes are more likely to be managed as a dedicated project and require approval through a _____?
A) Risk Analysis Board B) Change Advisory Board C) Test and Implementation Change Board D) Acceptance Board
B) Change Advisory Board CAB
A manager for a server team is creating a backup strategy for full backups but with lower data transfer requirements. Which technique should the manager user?
A) Synthetic B) Full only C) Full with incremental D) Full with differential
A synthetic backup is an option for creating full backups with lower data transfer requirements. A synthetic full backup is not generated directly from the original data but instead assembled from other backup jobs.
A developer needs a laptop that will run MySQL locally for their development project. The minimum memory required is 16GB of RAM. Which architecture should the developer use?
A) x86 B) x64 C) Either x86 or X64 D) ARM
B) x64
Each version and edition of Windows 10 was originally available as 32 bit (x86) or 64 bit (x64).The 64 bit version is needed because the 32 bit only supports 4GB of system memory.
Which Ubuntu Linux command shows the state of the OpenSSH daemon?
A) Service ssh status B) ssh show C) show ssh D) ssh service status
Service SSH status
A ________ is a repository for articles that answer frequently asked questions and document common or significant troubleshooting scenarios and examples.
A) Support Documentation B) Database C) User Handbook D) Knowledge Base
D) Knowledge Base (KB)
_____ is a scripting language that is designed to implement interactive web-based content and web apps. Most web servers and browsers are configured with a _____ interpreter.
JavaScript
The ______ is a proprietary file system developed by Microsoft for use with Windows. If provides a 64 bit addressing scheme, allowing for very large volumes and file sizes.
New Technology File System
Which macOS management tool is used for backups?
A) Finder B) mission control C) spotlight D) time machine
time maching
_____ occurs when an agent cannot resolve the ticket and may occur because the incident is related to a problem and requires analysis by senior technicians.
Escalation
__________ allows a user to ask for help from a technician or coworker via an invitation file protected by a passcode.
Microsoft Remote Assistance MSRA
Versions of iPadOS are released ______ iOS
A) Asynchronously to B) in Parallel with C) with no relationship to
B) in parallel with