Cetification
Operational Procedures
Safety and Tools
How the PC Works
The CPU
100

A group of computers that enables people to share resources is called a

Network

100

The Golden Rule is also known as the _________

Ethic of Reciprocity

100

A tech should aways put components in a ___________

Anti-Static bag

100

What two things a computer must have?

Hardware and Software

100

What is the light bulb communication device?

External Serial Bus (EDS)

200

What workforce can you lump people who design, build, program, and fix computers

Information Technology

200

What is the big issue for techs?

Learning others passwords

200

What is the greatest killer of a PC?

ESD - Electrostatic Discharge

200

What are the four stages of a computer?

1. Input 2. Processing 3. Output 4. Storage

200

What are "1" and "0" in the computer world use for?

Used to describe the state of wires at any given time ON or OFF.

300

Typically, techs who attain COMPTIA A+ certifications then pursue ____________ to add to their computer credentials.  

After CompTIA you can attain your MCP.

300

What is the final key in communicating with users?

Respect

300

What is the basic tech toolkit consist of?

Phillips-head screwdriver

300

What is the most important part of a PC which house the OS?

System Unit

300

What holds key information about the system?

Registry

400

What can be used when scheduling your exam to save money?

Voucher

400

Eliciting Answers

What is the process called once a person describes a situation and then you asking questions?

400

What is RFI?

Radio Frequency Interference

400

Most computers have a standard set of ____________.

Peripherals

400

What is clock cycle?

A single charge to the clock wire of a CPU

500

Prometric and ____________ administer the CompTIA certification exams.

Pearson VUE

500
Assertive Communication
What is How wou;d a technician show users erros without creating anger or conflict?
500

What is EMI?

Electromagnetic Interference

500

How does peripherals connect to the system unit?

Ports

500

What determines the speed in which the CPU operates and the rest of PC?

System Crystal