FIRE YOUR EMPLOYEES
The tagline of this book.
What is "Maximizing Employee Engagement"?
A Gallup Poll showed that this percentage of employees are truly engaged at a an average company.
What is 29%?
They feel empowered, they are rewarded by their performance and the value they provide the company. They perform because it is who they are, and they reap rewards accordingly.
Who are Owners?
It all begins with this.
What is Vision?
The mantra of this company reads "We are ladies and gentlemen serving ladies and gentlemen".
What is The Ritz Carlton?
Of 70 senior level executives asked "How many of you say you work in a predominantly 'owner culture' company?", this many raised their hand.
What is Zero?
Lives for the weekend, goes through motions, generates zero new ideas and zero improvements to the process; generally, makes the company worse.
What is a zombie employee? (otherwise known as Crawley)
Always looking for what they will get and what they are owed. They are looking for handouts.
What are entitled people?
These people paint imaginable pictures of the future, and they inspire people to act.
What are Dynamic Leaders?
An example question as a litmus test for all behavior and decisions in a company.
What is "is this the way the premier company would do it"?
Because they are a thing of the past; they are a drain on the company, and they cause low performance.
What is "why fire employees"?
Puts in the hours and accomplishes a lot, removes barriers, is self-motivated, comes up with new ideas, and improves inefficient processes.
Who is an engaged employee? (otherwise known as Stacey)
Many eyes are focused on the business, leaders are developed at every level, accountability is high, waste is reduced and more is accomplished and produced.
What is "what happens when you have a company of owners".
Alan Kay says "Scratch the surface in a typical boardroom and we're all just 'this'- with briefcases, hungry for a wise person to tell us stories".
What are cavemen (and women!)?
A bunch of management words on the wall that don't tend to drive action.
What is a mission.
Author of the quote "I will have no man work for me who has not the capacity to become a partner."
Who is J.C. Penney
The product of a hiring all the wrong people, or when company culture doesn't reinforce an Owner mentality.
What is only 1/3 of the workforce is engaged?
Owners understand this concept.
What is Performance Before Promotion?
A large study with workers, managers, and executives revealed that only this percent felt their organization fosters open communication, only this percent holds people accountable, and this percent have high trust with other teams.
What is 17, 10, and 13?
This directs actual behavior. It tells you how to act, what to do, and what to make a priority.
What is a Mantra?
The man who issued a wake-up call to leaders to get employees engaged in results.
Who is Daren Martin?
The biggest challenge facing leaders and business owners today.
What is employee engagement?
An example of the concept of an OWNER mentality where people want to keep their workplace nice.
What is picking up paper in the hallway?
These people assign tasks and get caught up in the daily activities of the business.
What are mediocre leaders?
Axxess uses GROWTH as this.
What is our Business Actionable Mantra? (BAM)