Hardware
This component is the brain of the computer, responsible for executing instructions.
Central Processing Unit (CPU) or Processor
This cable type is known for its high speed and immunity to electromagnetic interference.
Fiber optic cable
This is the most common type of touchscreen technology used in modern smartphones.
Capacitive touchscreen
What is the first and most basic step in the troubleshooting process?
Identify the problem
This is the core of an operating system, responsible for managing system resources.
Kernel
What is the term for the circuit board that connects all the computer's components?
Motherboard
What is the unique physical address of a network adapter?
MAC (Media Access Control) address
What is the term for the software that allows a mobile device to run applications?
Operating system (OS)
This Windows tool can be used to view and manage all the hardware on a system.
Device manager
What is the term for a user account that has full access and control over a system?
Administrator or Root account
This type of storage uses a spinning platter and a read/write head.
Hard Disk Drive (HDD)
This networking device filters and forwards packets between different network segments.
Router
This technology uses a short-range radio frequency to connect two devices, like a phone and a headset.
Bluetooth
What is the term for the blue screen with a sad face that indicates a critical system error in Windows?
Blue screen of death (BSOD)
This command-line interface (CLI) tool is used to list the files and folders in a directory in Windows.
dir
What is the most common port used to connect a monitor to a computer?
HDMI (High-Definition Multimedia Interface) or DisplayPort
What is the protocol that assigns an IP address to a device automatically?
DHCP (Dynamic Host Configuration Protocol)
What is the name of the Apple-developed connector for charging and data transfer on iPhones and iPads?
Lightning connector
This command-line tool is used to test the connectivity between two devices on a network.
Ping
What is the name of the built-in antivirus software for Windows 10 and 11?
Windows Defender
This device converts alternating current (AC) into direct current (DC) for a computer.
Power Supply Unit (PSU)
This common port number is used for web traffic over a secure connection.
Port 443 (for HTTPS)
This sensor in a mobile device is used to determine its orientation, allowing the screen to rotate.
Gyroscope or Accelerometer
What is the final step in the troubleshooting process, after a solution has been implemented?
Document the solution
This Windows utility is used to defragment a hard drive, improving its performance.
Disk Defragmenter