Word Choice
Replace the word "help" with this 7 letter work that starts with S and ends with T.
What is Support?
Mentors start new students with this … sounds like their getting on a ship.
What is Onboarding?
Starting the day? Consider this … remember Meg Ryan?
What is check email?
Available for those tech questions, most keep them on speed dial!
What is the IT Service Desk?
Quick message-congrats on passing your task!
What is a Text Message?
Use this 3-term phrase instead of “fail”
What is “not yet passed”?
Students can start studies once this is completed.
What is Enrollment?
Address these to keep on top of SLAs … some might say it’s necessary
What are Essential Actions? (EAs)
Need accommodation? Connect with us!
What is the Disability Services Office?
Time to set up your Degree plan!
What is a LIVE call?
Remind students of this … John Wayne had it!
What is GRIT?
We’re chatting about this if the student is accelerating, falling behind, or right on target.
What is term pacing?
Sort this to see which students need timely outreach.
What is the momentum indictor?
Call. Chat. Anytime. Anywhere-it is free and available 24/7!
What is Student Wellbeing Services?
Congrats! You are all done!
What is the Grad Exit call?
Use this term for challenging courses ... scuba mask not required
What is deep dive?
Students that pass half the term CUs achieve …
What is Limited Progress?
Drafting a fun message … this AI generator salutes you!
What is COPILOT?
Ready to test? Oh no, what are the OA policies?
Who is the Assessment Services team?
Finished a hard term, want some time off?
What is a Term Break call?
“Remediation” sounds negative … replace with a positive message, M&Ms anyone?
What is master material?
Successful completion of the program, cap and gown required.
What is Graduation?
A tab that stays open all day so you can hear when a student calls.
What is Purecloud?
Want to review your transcripts or grade report? Who can we call?
What is the Records Department?
I wrote a letter without a pen.
No postman carried it away.
I didn't include their home address.
It instantly arrived anyway.
What is an email?