Fast Start
When should we try to set up DD Switch for a New to Checking Customer?
Every Customer, Every Time
When revisiting new to checking customers, we should regulary be encouraging digital usage and ensuring everything is working properly along their onboarding experience. Specifically, how do would we lose credit for a Digital success of 3 log ins?
No log in after 90 days
What endorsement can NOT be on the back of a check for a Cash out deposit?
For Deposit only
What is the pricing and coverage options for ID alert for a Preferred Customer?
$0 Basic - $25k coverage
$5 Premium - $1 Million coverage
Valarie Kaney
How many MA events is each branch responsible for every month?
3
What are the 3 Metrics to Primacy and their weightings?
Direct Deposit - 40%
Digital - 30%
Other Products - 30%
How are you allowed to endorse a business check, that is NOT allowed with a personal check.
Blank Endorsement
What does ID Alert monitor that is likely one of the biggest contributers to fraud?
Dark Web
When are you considered Tardy?
1 minute after arrival time.
What should our Primary Focus be for New to Checking in October, November, and December to be successful in P & R out of the gate?
Other Solutions
How do we overcome an objection of a customer not wanting Digital Banking?
Define Dual Control
Both parties have complete awareness and focus on what the situation is and reviewing for accuracy.
5 things we are looking to focus on for Fraud Review Fridays?
Statement Suppression
Credit Bureau Review
Statement Review
ALerts
Identity Alert
When adding a POA to an account that has joint signer/s, what do you need to do after you add the POA and scan documents?
Add Account comment on who the POA is for.
Business Development will be huge again this year. What are 3 ways Business Customers can protect their accounts?
Treasury Management (ACH), Simply Business Credit Card (after 90 days), Savings account (lower exposure).
How many days until we can open My Advance for a new customer with Direct Deposit?
45 days
Last Audit in the Region came up with 2 Wire Fails. I believe these 2 are THE most common. What do you think they were.
1.Approval was by an employee - should have been CORE.
2. Optional Tab was not filled out with customer information - Acct #, Name, address, USA
What is your transition statement to get from point A to Point B to start a fraud conversation?
BEST one wins
According to KB, what is the proper way for a POA to sign the signature card if Joe Smith is the Principal and Jane Doe is the POA?
Joe Smith by Jane Doe as POA
What are the 5 Main categories to Fast Start for 2025?
One Bank, Membership Advantage, Consumer Loans, Small Business Lending, and P & R
There are 6 Categories to "other solutions". Name them
Consumer Loans, Mortgage, CD, ID Alert, Credit Card, My Advance.
KFC Review of a Business Acct - What document do we need to make sure matches ACE?
What specifically?
BOLT - NAP, Control Person, and % of ownership
Investment
Imposter
Online
As of December 10th, 2024 we can now do Lending for customers with this?
ITIN