PRISM Major Releases
This movie was the name of the project to migrate Sky users to PRISM
Casablanca
This field on an Incident record will automatically set to “YES” whenever an Incident Manager either creates a P1–P3 ticket or escalates a P4 to a higher priority.
Managed Incident
Problem records no longer bond via Relay to this JV
Sky Showtime
The 3 letter acronym RCM stands for what Change Process?
Restricted Change Mode
This 3 letter acronym "IRE" deployed to PRISM, that ensures accuracy of discovered data, stand for what process?
Identification and Reconciliation
This movie about building a helpful robot was the name of the JV bonding redesign
Finch
This priority level now sends automated SLA reminders to ensure that we stay within our contractual obligations to update incidents every 24 hours
P4
What "group" will allow a Problem Manager to safely assign a Ptask to users outside of PRISM, rather than assigning it to themselves, enabling accurate ownership and reporting
External Team
This enhancement allows for users to approve Changes without logging into PRISM
Email Approvals
These 3 new attributes where added to all Service CIs to help identify a CIs ability to perform a Canary Deployment
Yes, No, Exception
This project name is based on a popular yellow bird
The Canary Watch
This JV Bonding project simplified and stopped the creation of these types of Incidents
Child Incidents
This enhancement allows a Ptask to be associated with a {blank}, enabling visibility into which Ptasks were completed for each {blank} and providing a full view of effort at the Problem level
Contributing Factor
This enhancement allows users to set a {blank} from the PRISM Service Portal before taking a vacation
Delegate
This new CMDB Service Catalog was added to the PRISM Self Service portal for users to request a new {blank} as well as request a modification to a {blank}
Business Application
This CI creation and bonding project was named after what fictional company and dinosaur from Jurassic Park
InGen, T-Rex
This new Impact Type will not bond Incident Comms to JVs via Relay
HazCon
The addition of this related list allows a Problem Manager to associate a Problem to multiple propositions
Impacted CI
The addition of this information to the RCM approval emails allows approvers to understand what {blank} they are approving for
Change Moratorium
This is the name of the next PRISM major family upgrade that is estimated to deploy 1/6
Zurich
This project for bonding Changes with AutoNow was named after what dinosaur from Jurassic Park
Velociraptor
What new ServiceNow instance can now bond Amazon and Amagi Incidents Bi-Directionally with PRISM
AutoNow
This button on the Problem form automates collecting data from multiple Problem fields and Ptasks, then emails it to the Problem Manager for easy sharing, dramatically reducing copy and paste actions
Problem Report
This template type underwent major enhancements to enable Change Managers to more easily collaborate with users and request additional details needed for approval decisions
Standard Change
This is the team name of your friendly PRISM development team
CSK - Chennai Super Kings