Show:
Billing
Business Select
Salesforce.com
CRIS Commands
Providing Service
100
This CRIS screen allows you to see an overview of the upcoming bill statement, and the last 2 printed bill statements.
What is the SUM screen?
100
This Voice plan comes with the dialtone, 3 calling features, and Unlimited In-Province dialing. Calls within Canada & U.S. are 5.0c/min.
What is Business Select Essentials Voice?
100
This is the level of the customer's account that we access to make changes on.
What is the RCID level?
100
This 3-letter CRIS command takes you to the 'Basic' Screen.
What is BSC?
100
This is charges associated with jackwork, assessed at $25/ 15 minutes of work (+ materials) .
What is Inside Wiring & Labour Charges?
200
This is another name for the top of the Consolidated Bill/ CBN.
What is the Pilot?
200
This Internet plan comes with 400GB of data transfer and a maximum ADSL speed of 'up to 15 MBPS' download speed.
What is Business Select Internet Basic?
200
This function is where you notate your discussion/ actions taken on a customer account at the end of your interaction.
What is the Diary?
200
This CRIS command allows you to look at all the numbers below the Consolidated Billing Number.
What is DWN LST?
200
This is the point at which the TELUS network responsibilities end and the customer inside wiring responsibilities begin.
What is the Demarcation Point?
300
Whenever we add/ remove a feature/ service on a customer's account in the middle of their billing period, we must discuss this billing expectation with the customer.
What is prorated charges? What is partial billing?
300
This Business Select voice plan is probably the best option for fax lines, or customers who do not do a lot of long distance calling?
What is Business Select Voice Lite?
300
This is the name of the common customer profile in SFDC, which all BCX Care teams use when interacting with the customer.
What is the SVOC (Single View of the Customer)
300
These 2 CRIS commands are how you access the TRANSFER screen, where you would want to transfer funds between two CRIS screens.
What is ADD TRF?
300
This is the name of the TELUS building in the community that has all the TELUS switches/ programming, ultimately delivering service to the customer location.
What is the Central Office?
400
This tool is used to generate a REASON CODE whenever you are creating a credit in CRIS CAPS.
What is the CCGT (Credit Code Generating Tool)?
400
This device is offered to customers on a Business Select Internet for use if the customer's traditional internet service stops working.
What is a Smart Hub? What is the Reliability Offer?
400
This is a feature on a customer's SVOC profile that allows you to set yourself/ another team member a 'Reminder' to follow up on the customer's account for a various reason.
What is SFDC Tasks?
400
These are the two screens that are often involved in a Profile Error.
What is the EQP and EQU screens?
400
These charges are known as the 'Connection Charges' on a customer's bill, and are different in AB vs. BC.
What are MEP charges?
500
This is the set date that the customer gets billed every month.
What is the BILLING PERIOD?
500
These products/ services are available as 'add-on services' to a customer's Business Select Voice/ Internet plan - typically at a lower price.
What is Business Tools -AudioConferencing, Computer Backup, Website Services, Internet Fax, Toll-Free Services
500
This is a 4-6 digit number that a customer may have on their account that is used for verification purposes.
What is a PIN number?
500
These two CRIS take you to the Pre-Authorized Payment INQUIRY screen, which you can check on a customer's PAPs.
What is INQ PAPI?
500
This is the device that activates internet service for the customer at the Central Office; every customer must have one of these for ADSL services.
What is an INTERNET PORT?