Comptia Steps
How will you establish a theory of probable cause according to the CompTIA troubleshooting method?
A .By finding evidence of what events or errors happened within the system, if possible
B. By conducting research based on the symptoms
C. By determining whether the problem followed something else new or unexpected
D. By questioning the user regarding what they were doing when the problem occurred
What is conducting research based on the symptoms
James, a technician, needs to replace the memory in laptops that have come up for repair. Which of the following memory modules can he use?
Each correct answer represents a complete solution. Choose two.
A. 72-pin SIMM
B. 144-pin SODIMM
C. 168-pin DIMM
D. 72-pin SODIMM
What is anything with SODIMM
What is the probable cause of the frozen system in a mobile device?
A. Too many apps running at one time
B. Security response to failed logon attempts
C. Device overheating
D. Improper ventilation
What is too many apps running at one time
Which of the following CompTIA troubleshooting theory steps asks to implement preventative measures?
A. Verify full system functionality.
B. Establish a theory of probable cause.
C. Identify the problem.
D. Establish a plan of action.
What is Verify full system funct.
Which tool uses a spring-loaded blade to push the wire in place, pierce the insulation, and cut excess length in a single motion?
A. Snips
B. Wire stripper
C. Punch down tool
D. Crimper
What is punch down tool
Which of the following tests scans critical components to look for errors which interrupt the boot process?
A. Start up
B. Memory
C. Battery
D. Hard disk
What is startup
Which networking device lets you connect multiple nodes in a star configuration?
A. Router
B. Hub
C. Gateway
D. Repeater
What is Hub
George, a technician, is troubleshooting a problem. He has verified full system functionality. Which of the following should be the technician's next step?
A. Document findings, actions taken, and the outcome.
B. Implement the solution.
C. Establish a theory of probable cause.
D. Establish a plan of action.
What is document findings, actions taken, and the outcome
Which type of display technology uses small cells filled with noble gases and phosphors to create color?
A. Plasma
B. CRT
C. LCD
D. OLED
What is plasma
A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?
A. chkdsk
B. diskpart
C. tasklist
D. taskkill
What is chkdsk
A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take next?
A. Document findings, actions, and outcomes
B. Test the theory to determine cause
C. Verify full system functionality
D. Identify the problem
What is test the theory to determine cause
A company wants to ensure that its cloud infrastructure is secure as well as fully available. The company also wants to be alerted in the event of a security breach. Which of the following solutions would meet these requirements?
A. IDS
B. HTTP
C. WPAN
D. DMZ
What is Intrusion Detection System
In a company, employees are reporting Internet connectivity issues. The network administrator wants to determine if the issues are internal to the company network or if there is an issue with the ISP. Which of the following tools should be used to best determine where the outage is occurring?
A. tracert
B. nbtstat
C. nslookup
D. netstat
What is tracert
How many steps are available in the CompTIA troubleshooting method?
A. 5
B. 4
C. 6
D. 7
What is six
A user complains that his computer automatically reboots after a short period of time. Which of the following computer components will you change to perform preventive maintenance on the computer?
A. CPU cooling fan
B. RAM
C. Hard disk drive
D. Operating system
What is CPU cooling fan
Jennifer, a network technician, is installing a new network switch and is looking for an appropriate fiber optic patch cable. The fiber optic patch panel uses a twist-style connector. Which of the following connector types should the fiber patch cable have?
A. MTRJ
B. LC
C. SC
D. ST
What is ST