A Scooch of Web
What is Meta Data
Data on the back end of a site that describes what is on that page of the website.
What are the Golden Rules of Tickets
GOOD VIBES ONLY
Always attach a ticket to a P#
Dont close till the task is complete
Comment with value
T or F: You didnt hear the clients last name correctly so you put "Tina B" as the contact name for now - this is ok to do
LITERALLY FALSE - If you dont have the full name, dont put the contact in! Full first and last name is needed
Name 3 types of GBP Justifications
Review Replies
Post Justifications
Menu Justifications
Appointment Justifications
Website Justifications
2 things needed before taking off for scheduled PTO
1. Client Coverage
2. Updated and active email away responder
You have to transfer a domain OUT of OMG to the clients HostGator, what do you do?
cry.
JK - Godaddy (OMGs Account) to a non-Godaddy account:
When should you call a client you got a "Contact" ticket for
ASAP!! Contact Ticket = Contact the client NOW
T or F: Your client has a second email they use, you put that in the "Notes" section of their contact
BIG TIME FALSE - create a second contact and put the email in the "Email" section of their contact and select the appropriate Type Tags for each email.
How do you find license requirements for LSA verticals?
inSite Lead Calculator, GCA Progress Doc, LSA License Requirement Tool on OMG U, OMG Sales Product Support Chat, OB Notes, ASKING!
"I was out last Friday, what announcements did I miss?" Where can you go for missed info from being out?
Your TL
Your CSM
Your Team
Check team chats
Name everyone on the Web Team
Liron Maydar
Kastriot Adili
Joshua Almasin
Dallas Eaton
John Mendez
Abigail Moncoeur
Which state do you use to remove an email on google workspace
Bonus: List what you need to include when ADDING a Google Workspace email
Monitor Client > Discuss Subscription Changes > Submit Subscription Changes
Bonus: First Name, Last Name, Email, Additional price, Total new # of emails, Total new monthly price
Client wants the green heart emoji used on every social media post moving forward - where do you put these notes
Fulfillment Notes and Production Notes
(That way no one can say you did it wrong)
Where can you find the LSA Background Check proccess?
LSA for DMSs Doc on OMG U
4 out of 5 Adults would say [BLANK] is stressful
The Holidays!
(Dont forget to take care of YOU this holiday season!)
T or F: Landing page Domains can have emails connected to them
ALWAYS FALSE!!
Just dont do it - the LP cant handle a domain with emails on it, everything will collapse
Top 5 Most Important Tickets
Cancellation, Billing, Contact, Priority, Escalation
Whats the Process for the "Acquire Review Feedback" State
Collect response info from client > Put feedback in the Review Monitoring ext > Note you left feedback in the state
What is the ATIR?
Absolute Top Impression Rate (How often your ads are showing up at the top of the page on average)
List the remaining holidays we have off
Thanksgiving & the day after
Christmas Eve 1/2 day and Christmas
New Years Eve 1/2 day and New Years Day
You are about to push the "Complete Launch Info" state, but your client wants to change their domain to one with emails, what RESOURCE do you go to?
All Things Web for DMSs on OMG U
What type of ticket do you use to regain SEO Dashboard Access for your client
Trick Question: you go to Vendasta > Client Info > Resend Welcome Email
Name the 5 States with Public Notes Templates
Intro Call, Call Client, 15 Day Check In, 30 Day Check in, Campaign launch check in
How long is the learning phase for SEO Pro?
6-9 Months
Whos Birthday is it today?
Carol on the Onboarding Team
Naomi Onhold Team Manager