Expectations
Let's Learn
Say It Loud
100

This type of questioning technique prompts individuals to provide longer answers.

What is OPEN QUESTIONS?

100
An advocate with this learning style relies on audio, voice/tone and group discussions.

What is an AUDITORY LEARNER?

100

This is something that should be discussed between the facilitator and the SME before the class begins.

What is SET EXPECTATIONS?

200

This is a way a SME can show concern/care for an advocate and help them feel understood.

What is EMPATHY?

200

YES or No: Setting ground rules at the beginning is a way to manage and prevent difficult behavior.

What is YES?

200
True or FALSE: SMEs represent Humana, but they do not have to follow ethics during class.

What is FALSE?

300

Feedback is a gift. What is a good way to provide Feedback.

What is PROVIDE SPECIFIC/CONCRETE EXAMPLES?

300

An advocate with this Learning Style thrives when they have hands-on experiential learning. 

What is a KINESTHETIC LEARNER?

300

This facial expression is considered positive body language for virtual or in a classroom setting.

What is A SMILE?

400

This questioning technique prompts individuals to give short, one-word answers.

What is "CLOSED QUESTIONS?"

400

This difficult behavior is handled by leadership not the SME

What is THE SUBSTANCE ABUSER?

400

YES or NO: A SME should try to appeal to different learning styles when explaining complex information.

What is YES?

500

YES or NO: When giving feedback you should make assumptions 

What is NO?

500

An advocate with this Learning style will enhance their learning through images, flip charts, and colors.

What is VISUAL?

500

A SME that is assisting with a class is expected to do this...

What is ASSIST THE FACILITATOR IN TRAINING & ASSIST LEARNERS IN UNDERSTANDING?