Raw Emotions & Raw Materials
This is the first step in the supply chain where materials like cocoa beans for chocolate, or flowers for bouquets come from.
What is raw materials sourcing?
Instead of buying a Valentine's Day card, Francisco bought a card that said this.
What is sister?
The act of securing chocolates, flowers, or gifts in advance to avoid shortages is known as this.
What is procurement?
The store where Francisco buys the chocolates is part of this final stage of the supply chain.
What is retail?
Francisco and Elena are strategizing for Francisco's success on this love-themed holiday.
What is Valentine's Day?
When Francisco was feeling very worried about his Valentine's Day plans, Elena ran into him at a hallway here.
Where is the College of Business?
Once manufactured, chocolates travel to stores using this type of supply chain process, which includes planes, trains, and automobiles.
What is distribution?
If Francisco had multiple gift ideas in case the chocolates were sold out, he would have created this kind of strategy to ensure success.
What is a back-up plan?
When Francisco didn’t check the label, he missed this important step in the supply chain that could lead to an unhappy customer (or girlfriend).
What is quality control?
When Francisco realized his card said “Sister” instead of “Happy Valentine’s Day,” Elena reminded him about this key step in production.
What is quality control?
In our story, this process turns cocoa beans into delicious Valentine’s chocolates. IRL, the making of articles on a large scale using machinery or industrial production.
What is manufacturing?
This term describes the very last step of delivery - when Francisco hands the chocolates to Gracie.
What is last-mile delivery?
Instead of rushing to the store at the last minute, Francisco could have ordered chocolates ahead of time using this type of inventory strategy.
What is just-in-time inventory?
When customers buy chocolates on Valentine’s Day, they are referred to as this in supply chain terms.
What is the end consumer?
Gracie has this relationship to Francisco.
What is girlfriend?
The chocolate in our story started its journey on a farm in this continent, known for its cocoa production.
What is Africa?
If the store had run out of chocolates, Francisco would have faced this frustrating supply chain issue.
What is a supply chain disruption?
Elena told Francisco he should have this in case chocolates were sold out.
What is a back-up plan?
A ground transportation method of shipment is inferred when Elena throws Francisco these.
What are keys?
The process of chocolates going from farm to factory to store to customer can be summed up in this three-word phrase.
What is the supply chain?
Chocolates go through this step in the supply chain process so Francisco will not have to hand Gracie a handful of naked chocolates.
What is packaging?
Francisco realized he needed to go here in order to procure a Valentine's Day gift for Gracie.
What is the store?
If Francisco had analyzed previous Valentine’s Day trends and anticipated that chocolates would sell out, he would have been using this supply chain method.
What is demand planning?
Gracie is the most important person in Francisco’s supply chain because she determines whether the final product was a success. In business terms, she represents this key group.
What is a stakeholder?
If Francisco forgets Valentine's Day altogether, he won’t just face a supply chain issue—he’ll also be dealing with this kind of customer service crisis.
What is customer dissatisfaction… or heartbreak?