Attendance & Call-Outs
What is considered a “No Call, No Show”?
When an Associate fails to report for work and does not notify their Manager before or within the first 2 hours of their scheduled shift.
How many days of paid sick time do full-time hourly employees receive per anniversary year?
3 days.
How long is a standard unpaid meal period?
30 minutes, uninterrupted, off-duty.
What is mandatory for all employees in terms of personal appearance?
Good grooming, neat hair, and clean fingernails.
How many days of paid bereavement leave are full-time employees entitled to for an immediate family member’s death?
3 consecutive working days (5 if service is more than 500 miles away).
How many Occurrence Points does a full-day unexcused absence receive?
1 Occurrence Point (up to 3 consecutive days for the same reason counts as 1 point).
If an employee is sick for more than 3 shifts, what happens?
May be placed on unpaid medical leave; unused vacation must be used (except pregnancy leave).
Can employees work during their meal period or rest break?
No, it is strictly forbidden.
What happens if an employee’s appearance does not meet the guidelines?
Warning; if not corrected, sent home without pay and may receive progressive counseling up to termination.
Up to 20 workdays in a rolling 12-month period.
How many Occurrence Points result in a written warning for full-time employees employed more than 90 days?
5 Occurrence Points in a rolling 12-month period.
How is vacation accrued for a full-time hourly employee?
Vacation is accrued based on the number of hours worked.
What is the minimum employment period to be eligible for paid holidays?
90 days of employment
Are food service employees allowed to wear earrings or nail polish?
No.
Are associates paid for time off to vote?
Time off is unpaid.
What must an Associate do if they are going to be late or absent from a shift?
Follow Call-Out Procedure and communicate with management.
How much notice must an employee give to request vacation?
At least two weeks prior to the requested time off.
What is the maximum occurrence points an employee can receive in one day for meal/break violations?
½ occurrence point.
What types of jewelry or accessories are associates allowed to wear?
A plain wedding band or medical alert jewelry worn under the uniform, as an ankle bracelet, or as a shoe tag; all other jewelry is prohibited.
What must an associate provide to be eligible for jury duty or witness testimony pay?
Documentation establishing required service.
If an Associate leaves early without getting it pre-approved by a manager, how is it classified and how many points is it?
Unexcused Early-Out, which counts as ½ Occurrence Point.
Are employees able to accrue vacation during a leave of absence (LOA)?
No, vacation accrual is paused during unpaid leave. Employees will have to enroll in short or long term disability during benefits.
Employees can also use available vacation or sick.
What counts as an excused absence under the Attendance Policy?
Any absence approved by a manager in advance, FMLA, ADA, jury duty, bereavement, military leave, inclement weather, Election Day, other law, or company/sector policy.
What types of shoes must associates wear?
Please provide a description that includes three specific requirements.
Non-canvas, slip-resistant, closed-toe shoes.
If an Associate is called for jury duty that lasts 22 workdays in a 12-month period, how is their time compensated by the company?
The first 20 workdays are paid at their normal daily rate; any additional days beyond 20 are unpaid.