Automated Order
How many times per week will we count inventory with Automated Counting?
Two times per week
temperature controlled product must stay below what threshold?
41 degrees Fahrenheit
How many times should hands be washed before returning to the floor after using the bathroom?
Twice - once before we leave the bathroom and once before returning to the floor
What is the meaning of FIFO?
First in - First out
What is the customer experience expectation of the drive thru window position?
Talk to customers, thank them, and invite them to return.
What type of receipt means a delivery has not yet been received into the system?
Open Receipt
True or False?
A carafe must be refrigerated before use.
False, Carafes are time controlled, and we must ensure milk is correct temp when going in.
How high must product be off the ground?
at least 6in.
What time of day do you complete an inventory count?
At close (when the doors are locked)
What is the coffeehouse experience focusing on?
Hospitality /Connection
Which of our dairy milk storage areas will be counted automatically?
Only BOH dairy will be counted
A carafe must be checked how often?
Every 30 minutes (15 during peak) - customer support cycle
True or false?
Refrigerators with digital temps do not need separate thermometers?
False - all fridges must have a manual thermometer in addition to digital temp
If par for an item in 15, and you have 14 on hand, would you order more?
Yes - par is the minimum amount necessary for whatever time period
What is the purpose of a lobby slide?
Connecting with customers (table touches) and maintaining a clean lobby, stocked condiment bar.
True or false?
Bases, Juices, and Alt dairy can be stacked on the metro?
False - all bases, juices, and alt milks must stand upright and not be stacked.
What information is required on all open products?
When required they must have a time (ex: carafes)
What is the concentration for sanitizer solution testing?
200-400 parts per million
True or false?
Food product should be stored beneath Dairy product?
False - food should be stored above dairy and beverage components
What are the key points of the Creating the Coffehouse Experience tool?
Welcome & take orders, crafting customer orders, and thanking & handing off.
What is the process if a scheduled delivery arrives after you adjusted the receipt?
You must manually enter all delivered items in IMS
What is the color of food safe brush handle?
Blue - yellow is non food safe
Can cold brew be transferred into a keg as soon as it is finished?
No - cold brew must be chilled for 4 hours before transferring it into a keg.
What is the area size that should be cleared for our delivery drop zone?
6x6 feet
What are the 5 Key Moments?
1. Warmly greet customers
2. Offer For Here ware
3. Craft Beverage With Message on the Cup
4. Direct Hand-off
5. Clean lobby and condiment bar