PKMS Drawings and Severities
MGT Drawings and Severities
Hardware Troubleshooting
Holiday Sweets and Treats
Urban Legends
200
If a site calls in with a live drawing for a $1,000,000 giveaway and the drawing is not pulling names. What application commonly causes this issue, and what Severity would be assigned to this ticket?
What is Drawing Desktop, P1?
200
When a site calls in with a drawing that needs to be recalculated due to improper import of play. A Drawing recalc is performed from the first date of active draw rules until when?
What is Tomorrow?
200
This Piece of hardware needs routine maintenance when a client reports that Patron ID's cannot be scanned or images are coming in dark.
BONUS:
What is the m500 Scanner?
200
This dwelling of brittle construction is home to a man so ginger, for gumdrops he'll go on a binger.
What is a Gingerbread House?
200
Who is said to appear in a mirror if their name is chanted repeatedly?
Who is Bloody Mary?
400
MotherGoose Casino and Resort opens a ticket and reports that they are testing a promotion. After participating in the game, they see the below image at the kiosk. They note in the ticket that the image is the same as the tile image at the promotions screen, and the player receives their prize. What common mistake causes this behavior?
What is uploading the wrong prize asset?
400
If a site calls in at 1pm with a drawing occurring tonight at 9pm and reports entries are not calculating correctly, What priority would this ticket be assigned immediately.
What is a P3/Normal?
400
This Blue Screen often indicates that which piece of hardware has failed.
What is a Hard Drive?
400
This holiday favorite, often called crow's milk is a Christmas alcoholic beverage that was born from English aristocrats.
What is eggnog?
400
Which creature hides in the closet and comes out at night to scare little children?
Who is The Boogie Man?
600
Casino GreenBay calls in and reports all 12 of their enrollment kiosks are offline. Johnny marks this as a BLANK severity and gets connected. He find the App Pool is stopped. After restarting the app pool it goes down again. The Event Viewer logs report no space in the Drive. Johnny provides which 2 options for the site to resolve the issue.
What is extending the Enrollment Data Drive space, or removing/archiving files from the Enrollment Data Drive?
What is StoreImagesOnDisk?
600
Candyland Casino called into support stating their drawing starts in 20 mins. The drawing has 1 rule for today, but patrons are reporting zero entries at the kiosk. KMAN reports 0 entries but when they attempt to import entries, the drawing reports players having entries. What is the difference between kiosks displaying entries for the day of drawing and the EDraw Server pulling entries?
What is Kiosks display a live lookup of entries, and Edraw uses the SSIS import through a linked server to pull Entries.
600
When a site calls in with a player not found for SOME patrons at a Promotional Kiosk, What common troubleshooting step do we ask the site to provide to ensure the card is encoded correctly for players whose card does not work.
What is swipe into notepad with a working and non working card?
600
In ‘The Christmas Song’ what was ‘roasting on an open fire’?
What are chestnuts?
600
In what year was the term "urban legend" first introduced?
What is 1968?
800
BoogieDown Lounge and Casino reports that entries are displaying incorrectly. Alfred takes the call and the site reports having recently upgrade from MGT to PKMS. The entries were emptied at the end of the drawing last Saturday and the Entry rules run from 12/4 - 12/31. Patrons are showing entries earned from 12/1 through today. Which setting would allow entries to be earned individual for each drawing?
What is "Is Drawing Specific"?
Site would need individual entry ranges for each week of the drawing with is drawing specific set for those draw dates.
800
This is used to award Free Play through EDraw.
What is MGT System Manager?
800
These 5 pieces of information are required in order to send an FS tech to the site for an Enrollment Kiosk not printing.
BONUS: Should this be listed as an incident, task, or problem? What severity would be assigned in SalesForce?
What are Serial Number, Kiosk Location, Kiosk Name, Description of the issue, and steps taken to resolve the issue?
800
Which English monarch was affectionately known as the ‘Pudding King’ because he requested plum pudding for his first Christmas dinner in England?
Who is King George the I?
800
Which urban legend creature has an overall slender appearance?
Who is Slenderman
1000
This needs to have a valid connection in order for names to be pulled in PKMS Drawings.
What is Drawing Socket Server?
1000
A site calls in and reports that players cannot participate in the promotion. The promotion is Live on Wednesdays. Kman says the player does not have enough gaming activity, but SuperPlayMate reports that the player does. Based on the image below, what is wrong with the promotion.
Bonus: What 2 fields correlate to cause this issue?
What is the evaluation date is looking into the future?
1000
This Printer Service in MGT Kiosks, commonly caches printer jobs and will not send the jobs to the printers. Changing the settings for MGT Kiosks only to "print directly to printer" can resolve the issue.
What is the Printer Spooling service?
1000
Which fruit is traditionally placed in Christmas stockings?
What are organges?
1000
Which urban legend is supposed to give musical powers to those who ask?
Who is The Man on the Crossroads?