ENTERGY
How long has entergy been
serving customers?
What is
Over 100+ Years
What should you always advice in an outage call?
what is
IF POWER GOES OFF FROM OUTAGE ETC.
AND YOU DIDNT FLIP THE SWITCH OFF
TURN OFF BREAKER
During a gas emergency if customer states a gas leak or smell, what should you always advise the customer to do?
What is
To get out of house immediately
What are the 3 pillars?
What is
Personal, Powerful, and Painless
TDE
What is
Temporary Disconnection for Emergencies
Where is Entergy headquarters
Located?
What is
New Orleans
What is it called when a customer has a complaint about an outage?
What is
RECO
What do we do when customer
calls about gas leak?
What is
TRANSFER TO GAS EMERGENCY(TYPE IT ON HARD PHONE)
What is mandatory always when on a call?
What is
Scripting
ASAP
What is
Automatic Turn on for Apartment
How many customers
does Entegy service?(ELECTRICAL)
What is
3 Million
What is the First thing to be restored in an outage?
What is
Power Plants
WHAT IS IT CALLED WHEN ONLY PORTION OF THE SERVICES IS COMING INTO THE LOCATION?
WHAT IS
PARTIAL LIGHTS
What is the 1st thing on a call flow?
What is
Opening
WRDN
What is
Wire Down
How many states does Entergy service?
what is
6
What tool uses color codes to predict the time the outage is fixed?
What is
PREDCT
WHAT IS THE WORK ORDER CALLED WHEN DIMMING/FLICKERING DUE TO A VOLTAGE PROBLEM?
WHAT IS
VOLT
What should you offer or suggest at the end of every call?
What is
Take my Entergy survey
BICO
What is
Bill Copy
What state does Entergy service only a small portion of?
What is
Mississippi(small portion of Tennessee)
What do we offer only when requested by the customer during an outage?
What is
Outage Duration Letter
WHO IS THE SO CALLED CREATOR OF THE LIGHTT BULB?
WHO IS
THOMAS EDISON
How many behaviors are supposed to be exhibited on a call flow?
What is
6
What does EMER stand for?
what is
Emergency