Accelerate
3 are needed to reach Advanced and another 3 to reach Expert Level
This is Luigi’s brother
Who is Mario
With ~125 channels available, this is a great starting point for new video customers
What is TV Select
This is the best offer available in Mobile today
What is Spectrum One
These are the 3 most popular speeds for our flagship internet service
What are 300, 500 and 1 Gig
The specialist receive 50 points for this
What is advanced/expert recertification
This City has the world’s largest
What is Chicago
This will allow customers to watch live TV and On Demand programming, browse 14 days of guide listings, schedule recordings, get programming recommendations and more
What is the Spectrum TV App
Customers can take advantage of Spectrum Mobile and keep their cost low by…
What is bringing their current device (BYOD)
This feature allows you to use the My Spectrum app to view information about your WiFi network and any connected devices
What is advanced Wi-Fi
The tiers that are going to help Specialists improve their skills while gaining rewards and recognition along the way
What are Skilled / Advanced / Expert
This country consumes the most Chocolate per capita
What is Switzerland
Eligible Spectrum customers qualify to receive up to a year of _______ ________ at no additional cost
What is Peacock Premium
________ allows customers to receive alerts to their mobile device about system outages and estimated restoration times
What is SMS opt in
Using _________ customers can pause or unpause internet access for connected devices. You can even schedule a dedicated time and/or day to pause internet access
What is the My Spectrum App
Must have an aggregate total of 100% of their KPI goals over a 3 month period –Activated Mobile Line Yield, Core PSU Yield
What are the KPI requirements to reach advanced/expert level
The title of the most popular Lion King
What is Hakuna Matata
You are limited to ____ concurrent streams per account on the Spectrum TV app while outside your home
What is three
Spectrum unlimited plans include _____ of hot spot data
What is 5 Gigs
Spectrum customers with Advanced WiFi can use ___________ to increase the range and strength of their WiFi network
What are Spectrum WIFI pods
Understanding that Better Together is the foundation behind Spectrum, Basic Product Knowledge and Tool Usage
What are the 3 things that determine the Skilled level
The national animal of Scotland
What is the Unicorn
With this feature, you can schedule, record and save up to 100 live shows at once. Each recording can be saved for a maximum of 1 year after the date it was recorded
What is Cloud DVR+
We can use this helpful tool to help our customers understand how much they can save by switching to Spectrum Mobile
What is the Mobile Savings Calculator
This feature uses advanced real-time cloud-based technology to provide the fastest protection against viruses, spyware and other malicious software
What is Security Suite