FLS Questions
What are our store hours?
8:30 - 5:30 Monday - Thursday, Saturday
8:30 - 7 Friday
How many guest lists are there? What are they?
Mart / Showroom
Outlet
Call Center List
How many floors are in the Mart?
Showroom: 3
Mart: 4
True or False: I can offer a group in the Outlet to be broken up without manager's approval.
False
What is the difference between a casegood and upholstery?
Casegoods refer to furniture made of hard materials (wood, metal, glass,etc)
Upholstery is the work of providing furniture, especially seats, with padding, springs, webbing, and fabric or leather covers.
What year was FLS started and by whom?
1969 by Darrell and Stella Harris
What does MRP stand for?
Manufacturer's Restricted Price / Minimum Retail Price: Manufacturer has a minimum price that their items have to be sold at
What floor in the Showroom can you take your client to if they are looking for furniture that is entry level price point?
Ground Floor of the Showroom
What are the two type of price lists that you may encounter in Order Entry?
Wholesale Price List and Retail Price List
What style of furniture incorporates European inspiration and intricate carvings?
Traditional
What time do you need to clock in to have your name sorted by the date stamp on the guest list?
8:25 am
What does IMAP stand for?
Internet Manufacturer's Advertised Price: The manufacturer has mandated the minimum price to be quoted or displayed online. Once a customer has registered as a FLS customer, you will be able to give them the in-store pricing.
What gallery can your client go in to purchase bed linens?
The Bed Boutique
What is the difference between a Product ID and a barcode?
Product ID: How the manufacturer identifies the piece to either price or place on an order
Barcode: How FLS identifies the product in our inventory system. This number is specific to FLS
What style includes furniture made out of teak and is often a light color palette?
Coastal
FLS Connect and IQ
What are the 5 Parts of the Sale?
Greeting, Qualifying, Presenting, Overcoming Objections, Closing
Which manufacturer creates a console table made out of a tree root?
Phillips Collection
What is the Tag Price of a sofa that has a wholesale cost of $800?
Wholesale = $800
Landed = 800 x 1.19 = $952
Minimum = 952 x 1.4 = $1,332.80 ($1,333)
Target = 952 x 1.65 = $1,570.80 ($1,571)
Tag = 1,570.80 / .95 = $1,653.47 ($1,654)
Typically made up of a thin layer of natural hardwood, that is then bonded to a stable composite base material
Wood veneer
What is the difference between your sales manager and sales support manager?
Sales Manager helps you with submitting an order and sales strategies.
Sales Support Manager helps you with any issues post sale (tasks, order cancellation)
What are the five business factors? Hint: PTSDB/I
Project, Time, Shopping Experience, Decision Maker, Budget / Investment
What two galleries can you start your customer in if they do not know what style they are interested in? (The Mart)
On Trend Gallery, Best Of Gallery
What are your five benchmarks?
Volume: $85,000
Outlet: $6,000
Rug: $2,500
Sleepland: $3,800
Protection: 3.75%
A sofa spring system created by craftsmen tying springs from side to side, front to back, and diagonally
Eight-Way Hand-Tied