General
For a Renter to contract Worry Free coverage, what is the prerequisite?
Renters must own the appliance.
Name the 4 things included with Zap Cap Premium.
Outside Unit
Inside Unit
Professional Walkthrough
UPS
Once I’m enrolled in a WorryFree Protection Plan, when does my coverage begin?
After 15 days.
How much is the Coverage from the Zap Cap system?
Lifetime total of $500,000
In what campaigns will we be pitching Zap Cap, and what should we do before we offer it?
Tampa Electric
People's Gas *check they have TECO for Electricity to qualify*
Name 3 additional benefits that come with Zap Cap Premium (not equipment)
Annual Inspection of Equipment
Year-round full-service maintenance
Free replacement of damaged equipment
Manufacturers' warranties on all included equipment
No contract
Does the Worry Free plan cover pre-existing conditions?
No, the appliance must be in working order when the coverage takes effect.
What's the current Zap Cap promotion?!
How much do Worry Free customers pay per service call?
$0
What is included with the Zap Cap Basic plan?
Outside Unit
Inside Unit
What is covered by the Bundle Worry-Free Enhanced Kitchen Plan? (3)
Stove/Range
Dishwasher
Refrigerator
What's the current Worry Free promotion?
25% off
What should we NEVER offer in Tampa Electric, People's Gas, and PSEG NJ Campaigns?
Porch Warranty
When should we discuss the basic surge plan with the customer?
Only if the customer is not interested in Premium.
What is covered by the Bundle Worry-Free Enhanced Heating Plan (Winter Priority)? (3)
Gas Furnace/Steam Boiler
Exposed Gas piping
Water Heater
Name two items covered by Zap Cap, and how much per item per occurrence the coverage limit is.
HVAC, Pool Pump, Water Heater, (other home appliances)
Up to $5,000 per item per occurrence.
Why is it important that we offer and sell Zap Cap and Worry Free?
(Open)
Pitch Zap Cap Premium. Don't forget to build value. (2 minutes)
(open)
What are the steps to sign up a customer for a Worry Free plan?
Verify the name spelling
Verify the email
Verify the address on Google
Ensure the phone number is correct
-Read the mandatory disclosure from the script.-
When you have a landlord on the line, and they are not residing in the home where the coverage is needed, what should we do? (Worry Free)
Confirm all information *Name, Phone number, Covered address*
Obtain a billing address
Confirm what appliances will be covered.