Rewards
The timeframe to receive a credit for a redemption.
What is 2-3 business days but up to 60 days
The account id is here
What is the Summary screen under account details
The customer would need to pay _____ to avoid interest on purchases
What is the statement balance
What does CPP refer to?
What is Confirm Purchase Power?
We can locate a credit card in USPS this way
What is using Grayhair
The calculation for miles needed to cover the cost of a trip
What is the cost of the travel times 100
The details of a returned payment is located
Where is the payments tab
Removing an OTB hold is done
Where is Empath
The term NPSL means?
What is No Preset Spend Limit?
A refer a friend bonus takes how long to post
What is up to 8 weeks
A redemption for check or gift card is sent to
Who is the primary cardholder to the address on file.
Finding the current balance
Where is the summary screen under the customer's name or on the payments tab
A payment can be released on what platform
What is TSYS
This happens when dispute is in the merchant's favor
What is a transaction rebill
I can help a customer with login online issues here
Where is Empath>Profile
When completing an internal transfer what is needed?
What is the the last name and 16 digit card number of the receiving account
The card network is located
Where is the Account Summary in the Account details section
Real Time Fulfillment sends documents via
What is Email or mail
This is the fastest way for a customer to send in requested documents
What is a secured link
The amount of fees an HVE Agent can waive
What is $500
The Annual Membership Fee is
In the terms and settings tab
The way an AU spend limit can be update
What is online or over the phone with an agent
We have NO dispute rights
if a transaction is more than 540 days old
A customer would need to set this up before traveling internationally so they can use our digital tools
What is swift id