In Your Lane
Can a PCT document a patient's fluid intake and output?
Yes
Arriving on time for every shift is an example of what professional trait?
Dependability
Giving a patient your full attention while they are speaking is called what?
Active listening
You see another PCT answering their personal cell phone in a patient's room. What should you do?
Gently remind them of the hospital's policy about cell phone use in private.
A patient asks you for a second dose of pain medication. Can you get it for them?
No, you must inform the nurse of the patient's request.
Doing the right thing even when no one is watching is called what?
Integrity
Which is an open-ended question? "Are you hungry" or "What would you like to eat?"
What would you like to eat.
Your relief for the next shift has not arrived, and your shift is over. What should you do?
Wait for your relief to arrive and give them a report before you leave. ( this ensures patient safety)
Is assisting a patient with activities of daily living (ADL's) like bathing and dressing within your scope of practice?
yes
True or False: It is appropriate to share details about your personal problems with a patient.
False (this crosses a professional boundary)
"Don't worry, it will be okay" is an example of what kind of unhelpful phrase?
Giving false reassurance.
A patient tells you a secret and says, "Don't tell the nurse." The secret could affect their safety. What should you do?
Explain that you must report any information that affects their safety to the nurse.
A doctor is walking by and gives you a verbal order for a new lab test. Can you take the order?
No, you must get the nurse, as PCT's cannot take medical orders.
You make a mistake while caring for a patient. What is the most ethical action to take?
Report the mistake to the nurse immediately.
When reporting to the nurse, should your information bne objective (facts) or subjective (opinions)?
Objective
Your hear two coworkers gossiping about another team member at the nurses' station. What should you do?
Refuse to participate in the gossip and walk away or change the subject.
A patient's family member asks you to explain the results of their recent MRI. What should you do?
State that you cannot interpret results, but you will get the nurse or doctor to speak with them.
Maintaining a helpful, caring relationship with a patient, rather than a personal friendship, is known as what?
Maintaining professional boundaries
A patient is upset. You say, "It sounds like you are feeling very frustrated." What therapeutic technique are you using?
Reflecting or restating.
A nurse asks you to perform a task that you have not been trained to do. What is the most professional response?
Respectfully state, "I have not been trained on that skill, so I cannot perform it safely."