TKT COUNTER
Where can you retrieve the conditions of carriage? American airlines page or web ref
How often the delayed announcements should be given? 15 mn
15 minutes
What does BSO stand for?
Baggage Service Office
BAGGAGE SERVICE OFFICE
Where's AMERICAN AIRLINES HEADQUATERS?
Dallas
Dallas, TX
Who makes a passenger a selectee?
BDP
What's the age for UNMR travelling? 2-15 years
2-15 years old
According to WebRef:
EXIT ROW QUESTION
Are you willing and able to assist the crew in case and emergency
Are you willing and able to assist in the event the of an emergency?
How much time do you have to create an ON-HAND?
2 hrs 30 mn
150 minutes of 2 hrs and 30 min
What does DPNA
Disabled Person Needing Assistance.
What does TSA stand for?
TRANSPORTATION SECURITY ADMINISTRATION
HOW CAN YOU ADD AN INFANT TO THE RESERVATION? Ctrl R F3
CTRL+R +F3
What does MOGT stand for?
Minimum Objective Ground Time.
What does "GRG" stand for?
Global Repair Group
GLOBAL REPAIR GROUP.
Where is the PET relief area?
Outside the arrival area to the right
What does GSC stand for?
Why a GSC would be call?
GROUND SECURITY COORDINATOR
Any security related on ground matters
During the check-in, agents must ask two PRINCIPAL questions:
According to WebRef:
1. Does your carry-on bag contain any powder-like substances?
2. Does this checked bag have a battery attached, or contain any spare batteries or e-cigarettes? Are all electronic devices in the bag powered off?"
How many ways exist to XON a passenger? Explain two
1 CRTL Z F8
2 CRTL C F4 op 2 unseat
Ace
Board put the seat and ….
There are four ways to XON a pax: 2 from ACE and two from QIK CHK
What does PPQ mean?
Passenger Property Questionnaire
PASSENGER PROPERTY QUESTIONNAIRE.
When to contact GRG?
Passenger had lost/damaged their assistive device.
How many passenger can go through the secondary security search?
There is no number, the table cannot be empty.
Which are the AAdvantage status and their bag benefits?
1. Gold/Ruby: 1 baggage up to 50 lbs
2. Platinum/Sapphire: 2 baggage up to 50 lbs
3. Concierge key/Executive Platinum/Emerald: 3 baggage up to 70 lbs
What is the first step to accept FDJ or D6?
Verify on page Cass
Check CASS
What does CRO stand for?
Why a CRO be called?
Complaint Resolution Official.
To resolve disability-related issues
What does SIDA mean?
SECURITY IDENTIFICATION DISPLAY AREA