Accrual and Status
1. Which of the following is an AAdvantage status level?
A. AAdvantage AAluminum
B. AAdvantage Sapphire
C. AAdvantage Platinum
What is C.
AAdvantage Platinum
Webref AAdvantage Status
Which Airline can issue AAdvantage award tickets?
What is American Airlines
What is the fee to reinstate mileage award tickets?
What is 0
Which file do you find information on releasing AAdvantage numbers and account information?
What is Releasing AAdvantage Information
What is the minimum amount of mileage members can buy or gift?
What is 2000 miles
AADVANTAGE BUY GIFT TRANSFER MILES
Which option is selected to display Partner award codes and mileage levels in AACoRN
What is Award Search
Which AAdvantage member’s account earns mileage for travel?
A. The purchaser
B. The traveler
C. Both
What is B
The member that's traveling
Webref AADAACRUE
AAdvantage ticketing may be arranged by who?
Who is only the member. Remember you must be speaking with the member to arrange/setup AAdvantage ticketing
What is the fee to change mileage awards
What is 0 there is no fee
How do you access the Rewards Hub in AACoRN?
What is the Rewards Hub Icon
What is the minimum amount of mileage members can transfer?
What is 1000
AADVANTAGE BUY GIFT TRANSFER MILES
Can a customer get a refund for seats that were paid with miles?
What is YES
PAID SEATS
Members earn miles by traveling on flights operated by which airlines?
American/American Eagle and partner airlines
How long are award tickets valid?
What is one year form the date of issue and all travel must be completed within that year unless otherwise noted
Reservation is able to change a flight award as long as the mileage amount is the same. True or False?
What is false. Reservations can not make changes to Flight Awards.
AAdvantage Reservations representatives can update email for members. True or False?
What is False. Reservations can update physical address but not email
How do AAdvantage members donate miles to charitable organizations?
What is the fee to transfer miles from a deceased members account to one or more beneficiary accounts?
0 There is No charge
AADVANTAGE GENERAL
Do bonus miles earned from special promotions count towards earning AAdvantage Status.
NO
Webref AADVANTAGE STATUS
What is the minimum time required prior to departure to be able to setup AAdvantage ticketing?
What is 2 hours
When a reinstatement of an award ticket is processed, the applicable refund goes back to?
A. Nonrefundable
B. Travel Credit
C. Original Form of Payment
What is C Original Form of Payment
Representatives may release the AAdvantage number to the Parent/legal guardian of a minor child under 18. True or False?
What is True.
Upgrade co-pay is refundable and can be paid with cash. True or False?
What is False
UPGRADE TICKETING
When can a ticket time limit be extended on a Flight award booking?
What is Flight award booking time limits can not be extended.
TICKETING TIME LIMIT
Besides flying on AA or a partner airline how else can AAdvantage members earn miles
A. AAdvantage Dinning
B. Citi/AAdvantage and AAdvantage Aviator purchases
C. All are Correct
What is C All are Correct
Whose credit card is used to pay for charges on award tickets when the member is not traveling?
What is only the member's credit card is allowed when the member is not traveling
What do you do and who do you contact during a schedule change reissue on AA flights when the applicable award inventory isn't available?
Desire the applicable award inventory and contact RSD to overbook for protection.
Representatives may release the AAdvantage number to Travel Agents? True or False?
What is false
Does the 15CP6 award allow a waitlist?
What is YES
AADWAIT
When booking award travel, what is the required time limit if travel is ten days from today?
What is 24hrs
TICKETING TIME LIMIT
Other than using an AAdvantage partner credit card, how can members earn mileage for shopping online?
Sign up and shop via AAdvantage E-Shopping at AA.COM
What is the maximum number of awards per PNR?
What is up to four one-way awards can be booked in one PNR
When possible, all award bookings should be protected in which inventory.
What is the ticketed award inventory
Prior to releasing any AAdvantage account information, what must all callers verify?
What are the AAdvantage number, name, physical and email account addresses, and recently account activity
How do AAdvantage members prevent mileage from expiring?
What is have qualifying activity once every 24 months?
EXPIRING MILES
A stop over is defined as more than ______ hours for domestic markets within/between the U.S. and between the U.S. and Canada.
FLIGHT AWARDS OR ALL PARTNER ROUTING RULES