Fares
Which fare product allows priority boarding, more spacious seating, complimentary beverages and snacks?
First Class
Which Web Reference files should be read throughout your shift?
Briefings and System Flight Information (SYSFLIFO), correct
what does orange represent on a seat map?
Preferred Seats
What airlines alliance is American Airlines a member?
Oneworld
Why does a flight from Tokyo Narita, Japan (NRT) to Dallas/Fort Worth, TX (DFW) arrive prior to its departure time?
It crosses the International Dateline
How many bags does Main plus includes in a flight from DFW to MIA?
One bag up to 50lbs
Which Menu bar drop-down contains retrieved PNR record locators?
PNR
What type of pets are accepted for travel on American Airlines?
Cats and Dogs
What tool do you use to locate a Trip Credit for a customer who does not have the Trip Credit number?
Document Lookup
when are debit cards acceptable as a form of payment?
When it has a credit card company logo
Who is a military dependent as defined by American Airlines?
Spouse and children
What menu is used to change the email or address in a PNR?
Ticketing
What type of meal does the letter F indicate?
Food for Purchase
where can you locate a canceled seat assignment for a customer?
PNR History
What does OFF indicate in a FLIFO display?
Time the aircraft actually took off
Customers with Basic Economy tickets travel in which aircraft cabin?
Main Cabin
What Web Reference file helps you determine who handles a PNR based on the fare and ticket designators?
Where to Transfer
what is the fee for a cabin pet?
150 USD one way
Where do you need to add an infant in lap in a domestic flight?
SSR
How many UMNR service charges apply for two brothers and one sister, ages 7, 8 and 10, traveling together?
One
Which fare product is Refundable, has priority Boarding Group 4 and Seats free of charge
Main Select
where can you verify specific documentation requirements for international travel?
Timatic
What does "NIL" indicate in the baggage allowance information for an American Airlines Marketed and operated flight?
No free bag allowance
What is needed to retrieve a PNR when the record locator is unknown?
Flight number, date and last name