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Member Benefits
ERS
Stat Rquirements
Quality
Random
100
$195
How much would a Plus membership renewal for 3 people cost?
100
Immediately.
When does a new membership (created from a lapsed account) go into effect?
100
13%
What is the current Membership sales goal percentage for ACP?
100
90%
What is the current Accuracy score goal for ACP?
100
Luke
What is Hannah’s husband’s first name?
200
$300
What amount is covered for RV towing under the Premier level of membership?
200
Through the website, www.csaa.com or www.calstate.aaa.com
How can a member apply for Roadside Service Reimbursement?
200
4%
What is the current Leads Sales goal percentage for ACP
200
Transitional
__________ Phrases are required to lead the member to a sale.
200
www.vanguard.com
What is the website for AAA Employee 401k benefits?
300
100 miles
How many miles can an RV be towed under the Plus/RV level of membership?
300
Feedback Tracker.
What was included in the email sent by Hannah on 3/20 regarding feedback on cold transfers from ERS?
300
5 minutes
What is the current AHT goal for ACP
300
Rapport
Building ___________ is considered making a connection with the member
300
Auto & home
What 2 types of locksmith reimbursement are available under the Premier level?
400
$300,000
What amount is covered for Travel Accident Insurance under the Premier level of membership?
400
ERS.driver.compliments@goAAA.com
What is the email address to submit an ERS Driver compliment?
400
98%
What is the current Conformance percentage goal for ACP
400
EFT sign-up and a lead
What 2 things should always be asked for on every call besides a sale?
400
Wylee
What previous AAA employee came up with our team name, the “Spitfires”?
500
$700
What amount is covered for Road Trip Interruption under the Plus/RV level of membership?
500
www.aaa.biz
What is the website address servicers need to visit in order to become a AAA Approved Servicer?
500
96%
What is the current Adherence percentage goal for ACP?
500
Interview, Recommend Solutions, Ask for the Sale, and Overcome the Objection.
What are the 4 steps for the new ACP Sales Call Flow?
500
Yes
If a member has an auto policy in both southern CA and Northern CA, do they have to have a membership in each club also?