In- Warranty
Customer will often request this when they are unable to remain with their vehicle until our provider arrives.
What is an unattended tow?
Customer is seek reimbursement on their rental due to their vehicle breaking down while on vacation
What is a Trip interruption?
Agents can access their evaluated calls each month via this platform.
What is Calabrio?
Your service Provider will arrive during this time frame
What is ETA?
This iconic fashion doll has a full name, and it happens to be Barbara Millicent Roberts.
What is Barbie?
Hummer Ev needing a tow to a dealer
What is 45 mile coverage?
Customer has a Silverado 2500 with a 8 ft flatbed
What is Medium Duty?
Thank you for calling Buick roadside service, My name is ___, How may I help you?
What is the greeting with the correct brand?
Julie called to advise her vehicle was slipping on dirt and Mudd
What is a winch?
In the 1978 horror classic Halloween, the terrifying mask worn by Michael Myers was actually a $2 budget mask of this famous Star Trek actor painted white.
Who is William Shatner? (Captain Kirk)
Mr.Jones has a GMC vehicle with GMC warranty and would like to have it towed to a Cadillac Dealer
What is full PPU?
Cadillac Lyriq towed to Non EV dealer
What is a dealer to dealer?
Addressing and/or apologizing for the Customer's inconvenience or expressed frustration.
What is empathy?
Mrs. Smith advised this was her 3rd boost in a month
What is guardian?
In The Silence of the Lambs, Anthony Hopkins spent less than 17 minutes on screen as this sophisticated, fava-bean-loving cannibal.
Who is Hannibal Lecter?
Jessica stated her car has 3 flat tires due to her EX cutting them.
What is Vandalism?
GMC Sierra EV w/battery warning- Fire Alert
What is a Thermal runaway event?
Lori advised we can contact her son Jacob Johnson for the service
who will be present with the vehicle for service?
Customer would like their vehicle towed home from shop, as the service is too expensive
What is OnStar coverage?
Archaeologists have found pots of this sweet treat in ancient Egyptian tombs that are thousands of years old and still perfectly edible.
What is honey?
Marie called in to request for her company vehicle to be towed back to the service-learning Center
What is CTF?
Customer Broke down 420 miles from home
What is a reunite?
Im currently located on I-95 Providence RI, exit 42 right hand shoulder and its very close to the lane.
what is a priority call?
Customer lives on Marthas Vineyard.
What is a Ferry Tow?
This legendary R&B singer's 14-minute 1983 music video featured dancing zombies, a red leather jacket, and a spoken-word rap by horror icon Vincent Price.
Who is Michael Jackson? (for Thriller)