AAA Nesting I

Abbreviations

100

IFO

In Front Of

200

OPD

Original Purchase Date

300

PIBOP 

Phone In By Other Party 

400

OOP

Out Of Pocket

500

DWD

Discuss with Driver

D3

100

 Under what tab in D3 do we select the pacesetter?

Veh/Triage

200

Location of cash symbol in D3? 

At the top/status bar

300

How do we search an active call for an affiliate member?

In D3>Search Calls>Search Calls>Search with the membership number or name

400

Pacesetter Code for item stuck under vehicle in D3

Shortcuts > Item stuck under veh (L507)

500

 Tab to find battery warranty information.

 Vehicle/Triage

Policy

100

"I do not have photo ID, is there any way I can get service without it?"

No

200

"My starter went out. I need to get it towed to the dealership, which is about 20 miles away. I am a classic member. How many miles am I covered for?"

5

300

If a member were to break down at a friends/family members residence, and wanted it to be towed home, would this be a covered service?

No.

We tow for the intent to repair, and towing from one residence to another residence to be relocated is not something we use our resources for.

400

"My buddy is buying my car. I need my vehicle towed 50 miles to their house. I have Premier Coverage." Is this covered?

No, we do not do convenience or relocation tows. We also do not tow in connection with sales/donations/auctions.

500

Classic Member being towed to an AAR (AAA Approved Repair). How many miles are they covered for?

5 Miles

Connect Suite

100

Three Options for searching membership numbers in Connect Suite.

Last name, first name

Last name, zip

Phone number on file 

Home address on file

Insurance policy #

Email address on file

200

What needs to be changed before searching affiliate memberships in Connect Suite?

The club code (can be changed by typing city and state associated membership directly into club code box)

300

Path to follow to find the most recent payment?

M tab > Maintenance > Payment

400

In which Club can we access a member personal and payment information?

Only 005

500

Number of associates Gregg Baker (4290057292452142; 498 Shawnee Ln, San Jose, CA) has on his active membership?

4

Status Codes

100

Details of Status Code 4

Need Tow Destination

200

Code that advises of Delay + ETA? 

Code 1

300

Code(s) that require us to cancel the active call after advising code?

Codes 7 & 8

400

Status Code that asks us warm transfer the member to Dispatch.

Code 3

500

If the notes indicate a code 2 and the member wants an update, what do we advise?

    Due to limitations with our primary service provider in your area, we are working to find another vendor that is able to accommodate your request. We don't have an estimated time of arrival at this time, and will update you with any changes.