Policy
Member has a Picture of their ID on their Phone. Can we send out service?
Yes
No
IBO
In back of
What does "Code 1 - 75 min" mean?
At the time the comment was placed, it was projecting an ETA of 75 min.
How fast was the first speeding ticket on record in the US?
12 MPH (Dayton, OH)
What is the one exception to a member not being present?
Member had to leave due to injury or safety directly relating to the service.
If a mbr is pending, cancelled, or out of entitlements, will we still send through a P1?
Yes.
MMA
Meet member at
Trouble Code 3B
Battery Service
How many hearts does an octopus have?
3
Two instances which qualify a member for a 2nd tow?
Shops were closed (after 6 PM, Sundays)
Shop unable to do repair
CDX code that requires us to contact the home club.
X
OM
Over Mileage
Event code that indicates we are not sending out any service.
Code Black
What is the heaviest vehicle on record?
Bagger 288
Requirements for AAA to tow from a tow yard or impound lot?
Fees paid
On street
Ready for pickup outside of Tow Yard.
A member hiked a mile to the nearest gas station to call us for a tow on their vehicle on the highway. Can we send out service?
Yes, and we would utilize the PUM Procedure and collect the BDL of vehicle and document in the call comments where the member is located.
AXF
Across from
Does a Clearing Code P2 take an entitlement?
No, no service was rendered.
What is the National animal of Scotland?
Unicorn
According to the matrix, do we provide any services for RV/Motorhomes to classic level members?
Yes, lockout and fuel.
Member calls in and wants to complain about the wait times. What is the procedure?
Use Empathy and apologize. Document inside the call comments members frustrations. Advise any updates if possible. (No need to file a CTS case)
TOWC
Turns over, won't crank
What is the procedure for a Code 8 in the comments of a call.
Refer to commercial service, and kill the call.
364