Policy
I'm out of entitlements, but my mom has one. She said she can send me a picture of her ID and card. Can we send out service?
No. Member must be physically present w/ Photo ID to render service.
How many times do we hit "+ Add Event" when submitting a CTS case?
ONCE
137 Clover Street, Woodland, CA, USA
Who is the responding Tow Provider for the BDL of 137 Clover Street, Woodland, CA, USA
Citizen towing and Impound
What event code limits us from providing Fuel to members.
Code Brown
Which country is famous for tulips?
Do we send out service in non-members for P1 situations?
Yes
How often are we expected to check in with our members on hold?
Every 2-3 minutes
What procedure do we follow for someone who we have confirmed to be in Death Valley?
We warm transfer the member to ACSC at 800-678-3839 and they will take care of the member and get the information and dispatch the call.
If a member calls for a status update and we see 'Code 1 - 30 min' in the call comments, what do we advise the member?
Due to high service demand in your area, we are currently holding for the first available tow truck to assist you. We expect to have a technician to you in approximately 30 minutes.
How many bones are there in the adult human body?
206
If an existing member would like to add an associate, is the associate eligible to pay ISF?
No
CDX C means..
refer to commercial service
CR should cold transfer the member to their home club if they disagree with the CDX level, or have questions about their CDX level C
If the member states they are on HWY 395 going from Likely, Ca to Reno Nv, what direction are they traveling?
Southbound
Event code that advises there is a delay due to ice and snow
Code Red
A group of ravens is known as?
Unkindness
10 days
Two scenarios in which we would warm xfr a mbr to the CR SR team.
When a mbr asks specifically for an exception
When a mbr asks specifically for a supervisor
For RV/Trailer calls
6901 E Chauncey Ln Phoenix, AZ is the members current location. What is the closest AAR/ARC that can service a Toyota.
Scottsdale ARC HAYDEN
Event code that advises we are only sending out emergency or safety services in the area
Code Purple
What is a flock or group of crows known as?
A murder
According to the eligibility matrix, are Toy-hauler trailers covered for towing (under any membership level)?
Yes, Plus RV, PLUS RV and MO, Premier RV
If a mbr calls in and needs some type of locksmith service (lost keys, broken key, etc.) what option can we provide other than a referral to a local locksmith?
Tow to home if shops are closed or tow to dealership for new key to be made.
Member is in Salinas, CA. Who is our battery provider and what are their BS hours?
Salinas Garage, M-S 7am-7pm PST
Which 2 Status Codes require us to cancel the call after relaying information to the member
Code 7 and Code 8
Honey