Clearing CODES
Normal Service Rendered
What is P1?
Service Not Covered
What is CODE 7
Priority 1
Who is Metal Mover?
Priority Welfare Check
What is 15 minutes in Total Age, and Every 30 minutes there after?
This action immediately happens when a dispatcher finds out a call is CODE 2 (Call passing, No ETA)
What is KMI?
Needs Further Review from Payments
What is S1?
Ascertain Tow Destination
KMI FOR CODE 2 (Passing Call)
What is Immediately Upon Discovery, All MM, TS, and OB?
Code 5 (Ascertain BDL)
Immediately Upon Discovery
*INBOUND CALL* "Hello, this call is a misroute, it belongs to -------"
After the call has ended, it is the responsibility of _______ to move the call to the proper station.
Who is the call taker?
Does not use an entitlement from the member but provider will still be paid for the service. (Non Battery)
What is P6?
Missing GVWR
What is CODE 6?
T-13 Passing calls
Who is Trouble Shooter?
CODE 1 (HFFA+ETA)
Back up list and Pinpoint are exhausted. Call does not warrant a Pcard. The Immediate Next step.
What is to CODE 8 (No service Available) the call and Call the member?
Service Not Covered, Member has been advised. Driver not ER.
XX-Cancel No Pay
Transfer To Dispatch
Out of Network Call Needing Updates
Who is Outbound?
Driver Welfare Check
For On Location calls
Hint there are 4 of them
What are:
Tow Service >30
Light Service >30
Extrication/Accident >60
Battery Install >60
DOUBLE JEOPARDY; POINTS ARE NOW WORTH 800
*INBOUND CALL* "Hello, Call ------ is not covered under AAA"
What are the 4 next steps the call taker should take?
1. Ask the provider to do a safety tow (If Priority)
2. Review One Guide (If Applicable)
3. Notate CODE 7 and why
4. Call the Member and advise.