Who is the Compliance Officer here at the Student Healthcare Center?
Patricia DeLorenzo
100
These two identifiers must be verified with each patient encounter.
What is Name and Date of Birth or Name and N#?
100
These SHC employees are encouraged to look for opportunities to improve performance in their areas and to participate in Quality Improvement Studies
What is all SHC employees
100
Addresses the needs of students experiencing: academic stress, depression, sexual assault, anxiety, alcohol and other drug dependence, eating disorders…
What is Wellness Exchange Office or Hotline?
100
This is the most effective infection control measure to prevent the transmission of infection
What is Hand Hygiene?
200
This group of administrators is responsible for all areas of operation and performance of the SHC.
What is the Governing Body?
200
This is a document that gives information for handling chemicals and hazardous substances and was formerly known as MSDS.
What is Safety Data Sheets (SDS)?
200
In preparation for the upcoming AAAHC survey, list two housekeeping items to keep in mind during the survey:
•Remember to wear your name badge at all times
•Dress according to the SHC dress code
•Do not eat or drink in work areas
•Make sure any papers with student personal health information are securely filed/stored
•Make sure a privacy screen is on your computer and lock your screen if you step away
•You have an SHC handbook on SHC Connect you can refer to if needed
•Policies and Procedures can be found on SHC Connect,
200
List at least two Quality Improvement Projects currently underway at the SHC
The national regulatory body that oversees workplace and patient safety
What is OSHA?
300
A Patient who would like to make a complaint about their care can speak to the department manager, contact the patient advocate or
What is send an e-mail to health.feedback
300
To make sure that we keep a safe supply of medications and patient supplies, we check our patient care areas monthly for
What are expired medications and supplies?
300
You are interested in tracking the number of students who fill their prescriptions prescribed for asthma and would like to do this as a Quality Improvement Project . Your next step is to
What is email Health.Quality?
300
The AAAHC Accreditation lasts for how many years?
3 Years
300
Equipment or Specialized clothing worn to minimize exposure to hazards that cause serious workplace injuries and illnesses (Such as lab coats, gloves..).
What is Personal protective equipment (PPE)?
400
This is a document which outlines what patients can expect from the SHC while they are a patient as well as what is expected of patients of SHC. This document is posted throughout the SHC as well as on the SHC website.
What is Patient Rights and Responsibilities?
400
You receive a call from the professor of a student asking to verify the student illness for which he was treated earlier in the day. You know that to divulge such information would be a breach of....
What is HIPAA?
400
Charts are reviewed for quality of care and documentation either in a discussion or using a template; the primary goal of this activity is to improve the quality of care and safety of an organization and is mandated by AAAHC for accreditation.
What is Peer Review?
400
During the AAAHC survey, you are approached by the surveyor and do not know the answer to her question. What do you do?
What is remain calm and tell the surveyor where the information can be found or who would know the answer to her question.
400
This morning while drawing blood, you were exposed to patient blood after sustaining a needlestick. After initial evaluation of the exposure in Urgent Care, the next step to take is...
What is complete an Incident Report?
500
A patient is seeing one of the providers in your area and you realize that he is having difficulty understanding his discharge instructions. There are no SHC staff members that are able to speak Armenian.You know that the SHC has a telephone translation service available (Language Line). You know that you can find the information in this
What is in PNC References or SHC Connect Policy & Procedure A1.36 - Translational Services?
500
The student who wants a flu shot doesn’t say he’s allergic to eggs, and the first nurse forgets to ask – but a second nurse does. Just before she injects the man, her question heads off a potentially fatal allergic reaction. This type of event is known as...
What is Near-miss incident/event?
500
A model of care in which there is focus on physician/patient relationship, patient-centeredness, accessibility, comprehensiveness and continuity
What is Medical Home?
500
What does PDSA stand for when carrying out a quality improvement study?
What is Plan (Plan the test or observation and data collection) > Do (Try out the test on a small scale) > Study (analyze the data and study the results) > Act (Implement new initiatives)?
500
During flu season, you know that influenza is spread by droplet transmission and can be spread up to this distance.