Wrong or Right
This is a document which outlines what patients can expect from Surgical Associates (SA) while they are a patient as well as what is expected of patients of SA. This document is located in the waiting room and on the SA website.
What is Patient Rights and Responsibilities?
This is a document that gives information for handling chemicals and hazardous substances and is abbreviated as SDS; SDS can be located on Medtrainer.
What is Safety Data Sheet?
This group of administrators is responsible for all areas of operation and performance of SA.
What is the Governing Body?
Members of this group have been trained to provide support and coaching for SA staff members who are interested in Quality Improvement Projects.
What is the Quality Committee?
This Must Be Done Before Patient Contact, After Patient Contact, Before an Aseptic Procedure, After Removing Gloves (PPE), Before Eating, After Using the Restroom.
What is Hand Hygiene?
A patient is seeing one of the providers in your area and you realize that he is having difficulty understanding their plan of care. There are no staff members that are able to speak Hmong. You know that SA has a telephone translation service available. You know that you can find the information in this location.
What is front reception or Medtrainer policy?
A fire starts in the procedure room. What code do you call?
What is a code red?
You receive a call from the employer of a patient asking to verify the patient illness for which he was treated earlier in the day. You know that to divulge such information would be a breach of:
What is HIPAA?
These SA employees are encouraged to look for opportunities to improve performance in their areas and to participate in Quality Improvement Studies
What is all SA employees?
This is the most effective infection control measure to prevent the transmission of infection.
What is Hand Hygiene?
A Patient who would like to lodge a complaint about their care can speak to the department manager, contact the Operations Director, or.
Who is the CEO?
To make sure that we keep a safe supply of medications and patient supplies, we check our patient care areas monthly for
What are expired medications and supplies or outdates?
You identify a process improvement idea in your area or department. You think it would make a positive impact on patient care and what to turn it into a quality study. The is what is do.
What is tell a member of the quality committee?
A patient is checking in for his appointment and he tells you that he has bed bugs. You know that the next two things you will do are to:
What is immediately room the patient, and obtain appropriate PPE.
This is a legal document allowing patients to identify their decisions about end of life care. They are available at Surgical Associates and are sent to the hospital (HIM) so they can be scanned into EPIC.
What is an Advanced Directive?
When you hear a code green called, what does it mean?
What is Active Shooter?
These must be kept locked up and cannot be pre-signed or post-dated.
What are prescription paper and prescription pads?
These are some of the Quality Improvement Projects currently underway at SA.
What are hand hygiene, Zilver in-stent stenosis (OBL), blue vs. pink ultrasound gel, standardized exam room cleaning.
This morning during a minor procedure, you were exposed to patient blood after sustaining a needlestick. After initial evaluation of the exposure, you will be following up with this healthcare facility.
What is Aspirus Occupational Health?
Name three items of information about the organization that must be available to patients at SA.
What is services available, provisions for after-hours and emergency care, fees for services, payment policies, credentials?
You find an unresponsive patient in an exam room. This is called and this equipment is needed. Name the code called, the equipment needed and the location of the equipment.
What is a code blue, AED, bag mask? AED is located in hallway #1 and the bag mask is located above the sink in each hallway.
During the AAAHC survey, you are approached by the surveyor and do not know the answer to his question. What do you do?
What is remain calm and tell the surveyor where the information can be found or who would know the answer to her question?
Charts are reviewed for quality of care and documentation either in a discussion or using a template; the primary goal of this activity is to improve the quality of care and safety of an organization and is mandated by AAAHC for accreditation.
What is Peer Review?
Name the provider that is on the Infection Control Committee.
Who is Dr. Olson?