AAH Team Member Behaviors

Behaviors by the Numbers

100

Six

What is the number of behaviors team members are accountable for in Advocate Aurora Health?

200

Nine

What is the number of behaviors leaders are accountable for in Advocate Aurora Health?

300

50%

What is the percentage of team members' annual performance review is based on the six behaviors?

400

2019

What is the first year team members will be accountable for the six behaviors?

500

See Behaviors by the Numbers for 500 slide

What is the model for AAH Annual Performance Reviews?

Engage

100

Communicates Effectively  and Collaborates

What are the team member behaviors in the "Engage" category?

200

• Volunteering to help when needed, making positive contributions to the group 
• Asking probing questions to get at greater detail 
• Identifying and enlisting a wide variety of stakeholders who can add value to team outcomes 

What are some examples of behaviors to model for the "Collaborates" behavior?

300

• Competing rather than collaborating with team members in other departments or teams 
• Taking credit for others’ efforts and/or accomplishments 
• Working in isolation, neglecting opportunities to partner with others across Advocate Aurora Health 

What are some examples of actions to avoid for the "Collaborates" behavior?

400

• Acknowledging and addressing all forms of communication in a timely and considerate manner 
• Actively listening to and acknowledging others’ thoughts and ideas 
• Proactively sharing information –considers what others want to know, not just need to know 

What are some examples of behaviors to model for the "Communicates Effectively" behavior?

500

Demonstrate Behavior

Need two roles:

SOS

SES:  Need info card

SOS: You’re asked to set up and tech for a sim related to a condition you are not familiar with. The SES gives you a one-page sim design with many abbreviations and unclear set-up information.

Empower

100

Fosters Resilience and Values Differences

What are the team member behaviors in the "Empower" category?

200

• Showing openness and respect to people and groups, regardless of their background 
• Seeking opportunities to learn and put into practice ideas from others who have different perspectives, backgrounds, and/or styles 
• Helping create an environment where everyone feels comfortable 

What are some examples of behaviors to model for the "Values Differences" behavior?

300

• Losing composure under stress 
• Waiting to be told to change course, rather than taking initiative 
• Letting speed outweigh quality, safety or reliability 

What are some examples of behaviors to avoid for the "Fosters Resilience" behavior?

400

• Handling new or unexpected challenges without exhibiting frustration 
• Recovering swiftly from setbacks and problems 
• Effectively adapting to change or ambiguity and maintaining productivity 

What are some examples of behaviors to model for "Fosters Resilience" behavior?

500

Demonstrate Behavior

Roles needed:

1. Requester

2. SES

3. SOS

It is an hour before a simulation, the requester approaches you, the SOS and requests a change.

Execute

100

• Hiding mistakes or underperformance of team members or yourself 
• Inconsistently following established standards and practices 
• Underdelivering on commitments to others without providing notice about issues or risks 

What are some examples of behaviors to avoid for the "Ensures Accountability" behavior?

200

• Taking clear steps to learn from both successes and failures 
• Championing established standards and practices, encouraging others to do the same 
• Delivering on commitments, even in difficult circumstances 

What are some examples of behaviors to model for the "Ensures Accountability" behavior?

300

Ensures Accountability

What is the team member behavior in the "Execute" category?

400

Double Jeopardy!!

Demonstrate Behavior for double value!!

•Wager up to the amount in your bank

•Points will be awarded based on the quality of the answer

•Provide an example in which you recently demonstrated the behavior in this category

500

Demonstrate Behavior

Roles:

Unit Manager

Two Sim Team Members (at least one SES)

SES: You’re reporting on an AAR and you’ve listed LSTs that the unit team doesn’t agree with, specifically related to defibrillation.

Transform

100

• Taking reasponsibility, well calculated risks 
• Openly sharing ideas and points of view, regardless of potential criticism or risk 
• Challenging the status quo 

What are the team member behaviors to model related to Exhibits Courage in the "Transform" category?

200

• Letting fear of being wrong prevent you from acting 
• Hesitating to address difficult issues that need attention 
• Hiding from necessary confrontation 

What are the team member behaviors to avoid related to Exhibits Courage in the "Transform" category?

300

Double Jeopardy!!

Demonstrate Behavior for double value!!

•Wager up to the amount in your bank

•Points will be awarded based on the quality of the answer

Provide an example in which you recently demonstrated the behavior in this category

400

Exhibits Courage

What is the team member behavior in the "Transform" category?

500

Demonstrate Behavior

Two Roles:

Sam

Joe

Sam is a Sim Team member and has been showing up late for work. This has been happening for the last two months.

Joe, Sam’s coworker, is upset