AAR/ARC Jeopardy

Little Known facts

100

Who does AAA use to back their Auto Repair Warranty program?

NAPA Auto Care

200

How many Months or Miles is a AAA warranty good for?

AAA warranty on repairs is good for 24 months or 24 thousand miles

300

Does the member have to take their vehicle back to the original shop for warranty repair work if it is more than 25 miles away?

No, if the vehicle is outside of the 25 mile radius from the shop. The member would call the phone number on their warranty to locate a closer repair shop backed by Napa auto care. 

400

Where can I lookup to see where an AAR/ARC might have a drop box location or if they allow after hours drop off?

In pinpoint you would click on the triangle for AAR or ARC to locate shop details including drop box location and after hours info

Benefits

100

What benefits do AAR and ARC have in common

10 % Discount on labor (up to $75) 

2 Year / 24,000 mile repair warranty 

Free Maintenance Inspection 

OEM (Original equipment manufacturer ) / ASE ( Automotive Service Excellence) Certifications required 

Written estimate of charges for repairs 

200

What benefits do ARC have that AAR does not

Owned and operated by AAA 

Available in CA, AZ, and NV

$25 discount on normal priced diagnostics

Additional 5 miles of towing for classic members 

Shuttle service / Transportation assistance 

300

What benefits do AAR have

Partnered with AAA 

Available across the entire footprint 

Part return available 

400

What are the benefits for a repair shop to become a AAR

• Affiliate their business with AAA - AAA brand is well known and trusted by consumers, dating back to 1900

• Approval to use AAR logo - Shows that the facility meets the standards of AAA 

• Receive referrals - through AAA Emergency Roadside Service, call center, website, and mobile app 

• Increased exposure- Through AAA’s website, emails, mobile app, publications, and more. 

• Valuable discounts and rebates- from a variety of suppliers on qualified purchases.  

500

Why is it important to offer an ARC or AAR

• Increase Member Satisfaction 

• Deepen Member Relationship 

• Elevate the benefits of Membership (95% of Members say ARCs and AARs make the membership more valuable ) 

• Helps generate revenue for ARC / AAR facilities and MWG to invest back into the business

• Supports AAA national Accreditation referral goals. 

TRUE or FALSE

100

All ARC and AAR work on collision repairs or body work?

FALSE 

ARC and AAR do not do assist with collision repairs or do any body work

If member advises they spoke with a AAR and they are willing to do the body work please call to confirm

200

All ARC and AARs have tires in stock

FALSE

Not all ARC or AARs supply tires 

Best to check pinpoint for ability to do tire repair or call the ARC/AAR to confirm if able to assist on fixing or replacing a tire

300

Fair pricing is easy to understand, written estimates provided for all work and final bill will not exceed the estimate by 10% without prior customer approval

TRUE

400

AAA can't tow to an AAR / ARC after hours

FALSE 

After hours- ARC/AAR are still to be offered on every qualifying tow call.  Even at night, holidays, and weekends  EXAMPLES: 

• The shops are closed right now but we can take the vehicle to the shop.  You would still get the priority service first thing in the morning the next business day.  

• We can usually still take the vehicle to the shop.  We just need you to ride with or meet the driver at the TD to receive the keys- if there is no drop off at that location.  

• We can drop the vehicle off in a secure location and then the shop will call you when they open up. You do also get a 10% discount off labor.  

• We may tow your vehicle to your residence until the repair shops open up but it will take another one of your entitlements to get the veh to the repair shop.  

• I can check to see if we have a AAA repair center near you home that can get you priority service and 10% labor discount when they open up.  

500

Accident, RV, Trailer, Motorcycle, and Extraction calls do NOT count towards your AAR/ARC percentage?

TRUE

WE do not require our AAR's or ARC's to work on these non passenger vehicles and extraction is considered an accident and does not count towards the referral goals

Valet Tow

100

When entering in a Valet tow in Salesforce what new case option is used

Create Non-Member case

200

After opening a non member case in Salesforce what would the club code be?

Change club code to 305 -ARC Valet

300

What notes need to be in a Valet tow service call

• Who called in the valet tow, ARC store number, and ARC phone number 

• ARC membership # 4290050123456789

• Member’s first and last name and phone number.    

400

How are Valet tows cleared

All valet tows are cleared as a P6 under resolution code N790

500

What are the requirements for a Valet tow

• ARC facility must call in the request and state it will be a Valet tow

• ARC Valet service requests fall under the same policies and guidelines as member service requests 

• Breakdown or tow destination must be a ARC location 

Random Question

100

Where can RSS locate a AAA approved repair facility in North America

MSC Protocol tool -> ARC/AAR Benefits -> AAR Locator

200

What are 2 member benefits unique to ARC

1. Extra tow mile coverage for classic members -  AAA will cover the added cost up to 10 miles for a classic level member to be towed to one of our Automotive Repair Centers (ARC) 

2. Member Discount for Vehicle Diagnostic Test - AAA members receive a $25 discount on normal priced diagnostics at our Automotive Repair Centers (ARC

300

What is the club code when setting up a valet tow versus a service provider tow

Club code for Valet tow is 305-ARC valet //  Service Provider is 301-Temporary Membership

500

What are 2 member benefits unique to AAR

1. Part Return Available upon Request -  
   As evidence of work performed, all replaced parts will be returned to the member, provided they request them at the time they deliver the vehicle for service.  Parts that must be returned to the manufacture under warranty or exchange program are excluded, but must, on request, be avail for inspection when the member picks up their vehicle.  

2. Written Estimate The Member will be provided a written estimate of the cost of all work to be performed on their vehicle.  The cost of the work performed may not exceed the estimate by more than 10% unless authorized by the member in advance.  Local and state regulations take precedence where they exceed these requirements.