Demographics
What Is the tracking for updating address ?
Membership/Topic: Update Person address/new
How much is a 1 year membership?
What’s the tracking for deceasing the primary member?
Update Person/Deceased Rollover
What profile would you select to complete a foundation suppression?
What department would you transfer a member to if a member needs assistance with their Medicare Supplement plan?
Medicare Supplement
Should you capitalize a persons name if it’s not already capitalized ?
Yes
How much is a 3 year membership?
How many fulfillments do you send out when secondary member calls to decease primary member?
What profile would you select to complete a magazine suppression?
What is the KM Article for Medicare Supplemental tracking?
AARP Health Insurance Reference table
Should you add a “Type” next to the phone number if there's no type ?
Yes
How many fulfillments do you need to send out when primary member calls in to decease secondary member?
What’s the tracking for suppressing everything for a person who is not a member and does not wish to become a member?
Stop Solic-membership-Not Member
What department would you transfer a member for a refund?
Complex
How many email Verbatim Statements are there ? What are the Verbatim Statements ?
(2)
Mr./Ms. ... Would you like for us to keep in touch with you by Email about AARP activities, events and member benefits? 5. If yes: Mr./Ms. ... An email will be sent to you which will include a link asking you to confirm your request. Please click on this link so that your request can be processed and to ensure we have the correct email on file.
How much is it for a Canada/Mexico membership?
What are the 3 fulfillments you have to send out when deceasing a member ?
1.Condolence Card
2.Confirmation
3.Confirmation no refund
What is the timeframe when suppressing everything?
If a customer needs to speak to a supervisor where do you transfer to?
How much for Automatic Renewal if it’s the member first time signing up for auto renew?
Where do you go to suppress a third party invoice? Where's the tracking for suppressing third party invoice?
Invoice History
Inoices-Third Party Websites